On installation day, you (or someone 18 or older) will need to be home for the duration of the installation. Please read the details below carefully to ensure a safe and easy installation.
- Once all required permits and approvals have been secured, our scheduling department will reach out to find installation dates that work with your schedule.
- Most installations can be completed in 1-2 days.
- When your installation has been scheduled, you’ll receive a confirmation email with your installation date, time, and additional details.
Rescheduling & Cancelations
- To reschedule or cancel your solar installation, please contact email@example.com at least 48 hours in advance of your scheduled installation date.
- In rare cases, Palmetto may need to reschedule or cancel your solar panel installation due to weather, availability, or other circumstances.
- Palmetto will work with you to find a new installation date that is both timely and convenient.
Delivery of Materials
- Installation materials may be delivered in advance to the location you specified in your site survey. We will contact you as needed to coordinate the delivery.
- While you do not need to be home for the delivery, please ensure that the delivery site is clear and accessible.
- Your installation team will call to confirm the arrival time before your scheduled installation.
- In most cases, your installation team will arrive between 7:00 and 11:00 am.
- A Palmetto Build Partner will greet you on arrival and walk you through the installation process.
- Please keep pets and children away from the construction site during installation.
- Please ensure that no other home improvement projects are scheduled for the day of installation. Your Palmetto Build Team must be the only contractors onsite.
- Your driveway should be clear of all vehicles, toys, and large objects.
- Our team will need three (3) feet of working clearance around your electrical panel.
After the installation is complete, a Palmetto Build Partner will connect with you to schedule your inspection.