Order Status

Steps & Timeline

What happens after my contract is approved?

After your design has been finalized and your contract both signed and approved, you’ll be able to track the status of your order directly from your account. These are the steps that we’ll work through before you can activate your system and start producing power. 

Permitting: 2-4 Weeks

There may be several organizations that oversee the size, placement, design, and installation of your solar energy system, including your local building department and HOA (if applicable). Palmetto will work on your behalf to define the requirements in your area and secure all necessary permits and approvals. 

If your home is part of a homeowners association or HOA, please ensure that our Customer Experience Team is aware and has accurate HOA contact information on hand. If needed, we can assist with approvals or provide you with the information required to seek approval.

Utility Approval: 3-6 weeks

Because your home will remain connected to the electrical grid, we require approval from your utility company or electricity provider before we can proceed with the installation. To initiate this process (also known as "interconnection"), Palmetto will submit an application on your behalf that outlines your energy usage, roof specifications, and the engineering design of your solar energy system. We'll then work with your utility company to finalize the approval.

Installation: 1-2 days

Once all permits and approvals are in place, Palmetto will work with you to find an installation date that fits your schedule and coordinate the delivery of materials prior to installation. Most installations can be completed in 1-2 days by our experienced Build Partners. We work with the best solar specialists in your area to ensure your installation is skillful, timely, and precise. 

Installation materials include racking equipment, wiring, solar panels, and solar inverter. While you do not need to be home for the delivery, please ensure that the delivery site you specified is clear and accessible.

Inspection: 2-4 weeks

Inspections are required to ensure that your solar energy system meets safety regulations and zoning laws as well as electrical, building, and fire codes in your area. While some jurisdictions may call for an inspection during the installation, all jurisdictions require a final inspection before you power on your savings. Either way, a Palmetto Build Partner will handle all of the logistics and alert you when it’s time to schedule your inspection.

Permission to Operate: 3-5 weeks

After your installation is complete and has passed final inspections, we will apply for “Permission to Operate” from your electricity provider. In most cases, a representative will visit your home to ensure that your solar energy system meets safety and metering guidelines, and to install a new bi-directional energy meter capable of tracking both the energy you produce and the energy you use. 

Activate Your System: 10-15 minutes

When you’re ready, we’ll guide you through the process to activate your solar energy system. It takes about ten minutes and requires little more than flipping a switch. Please DO NOT activate your system before you have been granted Permission to Operate. This may result in additional costs and/or fines from your electricity provider.

Once your system is active, you’ll be able to track system performance and energy savings right from the App, though it may take a few days for your data to appear. This is also when Palmetto Protect kicks into gear.   

Steps & Timeline

What happens after my contract is approved?

After your design has been finalized and your contract both signed and approved, you’ll be able to track the status of your order directly from your account. These are the steps that we’ll work through before you can activate your system and start producing power. 

Permitting: 2-4 Weeks

There may be several organizations that oversee the size, placement, design, and installation of your solar energy system, including your local building department and HOA (if applicable). Palmetto will work on your behalf to define the requirements in your area and secure all necessary permits and approvals. 

If your home is part of a homeowners association or HOA, please ensure that our Customer Experience Team is aware and has accurate HOA contact information on hand. If needed, we can assist with approvals or provide you with the information required to seek approval.

Utility Approval: 3-6 weeks

Because your home will remain connected to the electrical grid, we require approval from your utility company or electricity provider before we can proceed with the installation. To initiate this process (also known as "interconnection"), Palmetto will submit an application on your behalf that outlines your energy usage, roof specifications, and the engineering design of your solar energy system. We'll then work with your utility company to finalize the approval.

Installation: 1-2 days

Once all permits and approvals are in place, Palmetto will work with you to find an installation date that fits your schedule and coordinate the delivery of materials prior to installation. Most installations can be completed in 1-2 days by our experienced Build Partners. We work with the best solar specialists in your area to ensure your installation is skillful, timely, and precise. 

Installation materials include racking equipment, wiring, solar panels, and solar inverter. While you do not need to be home for the delivery, please ensure that the delivery site you specified is clear and accessible.

Inspection: 2-4 weeks

Inspections are required to ensure that your solar energy system meets safety regulations and zoning laws as well as electrical, building, and fire codes in your area. While some jurisdictions may call for an inspection during the installation, all jurisdictions require a final inspection before you power on your savings. Either way, a Palmetto Build Partner will handle all of the logistics and alert you when it’s time to schedule your inspection.

Permission to Operate: 3-5 weeks

After your installation is complete and has passed final inspections, we will apply for “Permission to Operate” from your electricity provider. In most cases, a representative will visit your home to ensure that your solar energy system meets safety and metering guidelines, and to install a new bi-directional energy meter capable of tracking both the energy you produce and the energy you use. 

Activate Your System: 10-15 minutes

When you’re ready, we’ll guide you through the process to activate your solar energy system. It takes about ten minutes and requires little more than flipping a switch. Please DO NOT activate your system before you have been granted Permission to Operate. This may result in additional costs and/or fines from your electricity provider.

Once your system is active, you’ll be able to track system performance and energy savings right from the App, though it may take a few days for your data to appear. This is also when Palmetto Protect kicks into gear.