Nathan Healy
Certified by Nathan Healy
Updated: October 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Naperville, IL Heat Pump Load Calculator

This square-foot calculator approximates your home’s heating and cooling needs using a 72°F indoor temperature and Naperville, IL’s ACCA-standard design temperatures: 91°F for cooling and -5°F for heating. It’s a useful starting point, not a full assessment. For an official Manual J load calculation and quote, get in touch with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Naperville, IL Heat Pump Rebates & Incentives

Local and federal incentive programs can significantly reduce the cost of a new heat pump system. Here are the programs available to Naperville homeowners.

Naperville Heat Pump Incentive

Up to $1,600

The City of Naperville Electric Utility offers a 2026 incentive for qualifying replacement air-source heat pumps in existing homes. Funding is limited, so availability should be confirmed before installation.

Eligibility: Available to Naperville Electric Utility residential customers who own or rent an existing home; new construction is not eligible. The replacement heat pump must meet the program’s efficiency requirements, and a complete application with required documentation must be submitted within 120 days of installation; one incentive is allowed per household.

Learn more →

The City of Naperville Electric Utility lists a 2026 incentive of up to $1,600 for qualifying replacement air-source heat pumps, subject to available funding. Palmetto can help homeowners check eligibility, prepare and submit applications on time, and maximize applicable rebates.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements.

04

Climate Zones

Naperville is in USDA Hardiness Zone 6, where the design heating temperature is -5°F and the design cooling temperature is 91°F. Homeowners experience cold winters and hot summers, so a heat pump needs to provide enough heating during frigid spells and reliable cooling in summer. Palmetto understands Naperville’s climate and can recommend a system suited to local conditions. Explore other climate zones below, or enter your ZIP code to confirm your zone.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Naperville Electricity Prices

For Naperville homeowners, electricity prices are worth watching when choosing how to heat and cool a home.

Illinois electricity prices averaged 13.2¢ per kWh in 2021 and 15.9¢ in 2024—about 20% higher. The national average was 16.5¢ in 2024, slightly above Illinois.

Heat pumps can be two to three times as efficient as conventional electric heating, using less electricity to provide similar comfort. That efficiency matters when electricity rates rise.

Using less electricity can help a heat pump soften the impact of future rate increases over time. Actual energy costs depend on your home, weather, local rates, and current equipment.

Price of Energy: Illinois vs National Average

0¢
10¢
20¢
30¢
13.7¢
13.2¢
15.0¢
15.7¢
16.0¢
15.7¢
16.5¢
15.9¢
2021
2022
2023
2024
US Average
Illinois

Naperville Area Utility Providers

In Naperville, ComEd is the utility shown in the latest available comparison: 2023 data, since 2024 figures aren’t available yet. Its electricity price was 14.8¢ per kWh.

ComEd’s 2023 price was below the Illinois average of 15.70¢ and the national average of 16.0¢ per kWh. These figures show the difference, but don’t identify its specific causes.

Electricity prices are one part of heating costs. Because heat pumps use electricity efficiently to move heat, they can reduce total energy spending compared with traditional HVAC—even where electricity costs more.

Naperville Utilities Electricity Rates

ComEd
14.80¢
-8%
IL Average
15.70¢
-2%
US Average
16.0¢
—
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes—heat pumps can make sense in Naperville when the system is selected and sized for local weather. The area is in Climate Zone 6, with a design heating temperature of -5°F and design cooling temperature of 91°F. At Illinois’s current electricity price of 15.9¢ per kWh, compare estimated operating costs with your current heating fuel and equipment.

A cold-climate model and a professional load calculation can help maintain comfort during winter cold snaps; some homes may also need backup heat. Palmetto’s Comfort Plan has $0 upfront cost, predictable payments, and maintenance and repairs for the plan’s life. Direct purchase gives you ownership and may qualify for active state or utility rebates. No federal heat pump tax credit is available for systems installed in 2026.

Heat pumps can be efficient in Naperville because they move heat rather than generate it directly, often providing multiple units of heat per unit of electricity. Performance varies with outdoor temperature and system design. Naperville is in Climate Zone 6, with design temperatures of -5°F for heating and 91°F for cooling; efficiency falls in colder weather.

At Illinois’s current electricity price of 15.9¢ per kWh, operating costs depend on the model’s seasonal efficiency, home insulation, thermostat settings, and use of backup heat. A professional load calculation helps match equipment to your home. Palmetto offers a Comfort Plan lease or direct purchase.

In Naperville, leasing through Palmetto’s Comfort Plan may suit homeowners who want $0 upfront, predictable monthly payments, and maintenance, repairs, and warranty coverage included. Buying requires a one-time payment but gives you ownership and may qualify for available state or utility rebates. Choose based on your upfront budget, ownership preference, and maintenance responsibilities.

Naperville is in Climate Zone 6, with a design heating temperature of -5°F and cooling temperature of 91°F, so proper equipment sizing matters for winter comfort. Illinois electricity costs 15.9¢ per kWh. Federal heat pump tax credits are unavailable for systems installed in 2026; check current state and utility incentives before buying.

Heat pump installation costs in Naperville vary with home size, insulation, equipment capacity, and any ductwork or electrical upgrades, so there isn’t one reliable local price without an assessment. Palmetto offers a Comfort Plan with $0 upfront cost and a predictable monthly payment, or direct purchase with a one-time upfront payment; quotes depend on your home.

Naperville’s Climate Zone 6 design temperatures are -5°F for heating and 91°F for cooling, so proper sizing matters. Illinois electricity currently costs 15.9¢ per kWh. Palmetto’s Comfort Plan includes maintenance, repairs, and warranty coverage; direct buyers may qualify for available state or utility rebates. No federal heat pump tax credit is available for 2026 installations.

For Naperville homeowners, a heat pump’s financial value depends on installation cost, home efficiency, and what heating system it replaces. Illinois electricity averages 15.9¢ per kWh, and Climate Zone 6’s -5°F heating design temperature can affect winter use. Compare estimated annual costs for your home before deciding.

Palmetto’s Comfort Plan has no upfront cost and includes a predictable monthly payment, maintenance, repairs, and warranty coverage; direct purchase means owning the system and may allow state or utility rebates if active. Federal heat-pump tax credits ended for installations after December 31, 2025, so none apply to a 2026 installation.

Homeowners in Naperville can arrange heat pump installation through Palmetto. A heat pump professional assesses the home, recommends equipment sized for the house, and installs the system. Naperville is in Climate Zone 6, with a design heating temperature of -5°F and design cooling temperature of 91°F, so proper sizing matters.

Palmetto offers a Comfort Plan with $0 upfront cost, predictable monthly payments, and maintenance and repairs, or direct purchase, which gives you ownership and may qualify for available state or utility rebates. At Illinois’s average electricity price of 15.9¢/kWh, running costs depend on system efficiency, home insulation, and usage; no federal heat pump tax credit applies to 2026 installations.

HVAC stands for heating, ventilation, and air conditioning—the overall system that manages a home’s indoor comfort. A heat pump is one type of HVAC equipment: it moves heat to warm your home in winter and removes heat to cool it in summer, often replacing a separate furnace and air conditioner.

Naperville is in Climate Zone 6, with design temperatures of -5°F for heating and 91°F for cooling, so proper sizing matters. An installer can assess cold-weather performance and backup heat needs. Palmetto offers a Comfort Plan with $0 upfront cost and included maintenance and repairs, or direct purchase with outright ownership.