Nathan Healy
Certified by Nathan Healy
Updated: October 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Eugene, OR Heat Pump Load Calculator

This square-foot method estimates heating and cooling needs for your Eugene home. It uses 72°F indoor temperature, 92°F outdoor cooling design temperature, and 5°F heating design temperature—ACCA-standard design conditions for Eugene, OR. For an official Manual J load calculation and quote, get in touch with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Eugene, OR Heat Pump Rebates & Incentives

Local and federal incentive programs can significantly reduce the cost of a new heat pump system. Here are the programs available to Eugene homeowners.

EWEB Ductless Heat Pump

Up to $4,500

EWEB offers a standard $800 rebate or an income-qualified owner-occupied rebate of $4,500 for an eligible ductless heat pump. Income-qualified applicants may also be eligible for a zero-interest loan.

Eligibility: Applicants must be EWEB electric customers, and EWEB pre-approval is required before installation. Income-qualified rebates are for homes with existing electric heat; the owner-occupied home must be the qualifying account holder’s primary residence.

Learn more →

EWEB Ducted Heat Pump

Up to $6,000

EWEB offers a standard $1,000 rebate or an income-qualified owner-occupied rebate of $6,000 for an eligible ducted heat pump. Income-qualified applicants may also be eligible for a zero-interest loan.

Eligibility: Applicants must be EWEB electric customers, and EWEB pre-approval is required before installation. Income-qualified rebates are for homes with existing electric heat; the owner-occupied home must be the qualifying account holder’s primary residence.

Learn more →

EWEB currently offers ductless and ducted heat pump rebates for eligible customers, with larger rebates available to qualifying income-eligible homeowners. Federal homeowner heat pump tax credits ended for systems installed after December 31, 2025; Palmetto can help homeowners review local incentive eligibility and navigate available application steps.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements.

04

Climate Zones

Eugene falls in USDA Hardiness Zone 7, with cool, wet winters, occasional cold snaps, and warm, dry summers that can bring hot stretches. Heat pump sizing should account for design temperatures of 5°F for heating and 92°F for cooling, not just average weather. Palmetto understands Eugene’s climate and can recommend a system suited to local conditions. Explore other climate zones below or enter your ZIP code to confirm your zone.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Eugene Electricity Prices

For Eugene homeowners, using electricity efficiently matters as rates change.

Oregon’s average electricity price rose from 11.4 cents per kilowatt-hour in 2021 to 14.6 cents in 2024—about 28%. It remained below the national average, which reached 16.5 cents in 2024.

Heat pumps use less electricity to deliver heating and cooling than traditional HVAC systems. They can be 2–3 times as efficient, helping homes get more comfort from each kilowatt-hour.

Over time, that efficiency can help limit the impact of rising electricity prices. Actual savings depend on your home, energy use, and utility rates, but using less power for comfort can add long-term value.

Price of Energy: Oregon vs National Average

0¢
10¢
20¢
30¢
13.7¢
11.4¢
15.0¢
11.4¢
16.0¢
12.7¢
16.5¢
14.6¢
2021
2022
2023
2024
US Average
Oregon

Eugene Area Utility Providers

Eugene homes may be served by different electric utilities, but utility-specific rates weren’t included in the figures provided. The available 2023 benchmarks—not 2024 data—are 12.70¢/kWh for Oregon and 16.0¢/kWh nationally.

A provider’s rate can differ from state and national benchmarks because utilities have different costs and rate structures. Without Eugene utility-specific prices, these averages can’t show which local provider’s electricity costs more or less.

Heat pumps move heat rather than generate it directly, using electricity efficiently. Even where electricity costs are high, that efficiency can reduce total energy spending compared with traditional HVAC. Actual costs depend on the home, equipment, and energy use.

Eugene Utilities Electricity Rates

OR Average
12.70¢
-21%
US Average
16.0¢
—
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes—heat pumps can make sense in Eugene when sized for local conditions. Oregon electricity averages 14.6¢ per kilowatt-hour, and Eugene’s Climate Zone 7 design temperatures are 5°F for heating and 92°F for cooling. A properly selected system can provide year-round heating and air conditioning, including on colder winter days.

Upfront costs and maintenance preferences can guide the choice: Palmetto’s Comfort Plan has $0 upfront cost, monthly payments, and maintenance and repairs included for the plan’s life; direct purchase means owning the system and may qualify for active state or utility rebates. No federal heat-pump tax credit is available for systems installed in 2026.

Heat pumps can provide efficient heating in Eugene because they move heat rather than generate it by burning fuel. Eugene’s Climate Zone 7 design heating temperature is 5°F, so performance can drop during cold snaps; a properly sized model rated for low temperatures helps maintain comfort.

They can also provide cooling during Eugene’s 92°F design summer temperature. At Oregon’s current electricity price of 14.6¢ per kWh, actual running costs depend on the home, equipment efficiency, settings, and weather. Palmetto offers a $0-upfront Comfort Plan with maintenance and repairs included for the plan’s life, or direct purchase, which may qualify for active state or utility rebates.

In Eugene, leasing through Palmetto’s Comfort Plan may suit homeowners who want no upfront cost, a predictable monthly payment, and maintenance, repairs, and warranty coverage included for the plan’s life. Buying suits those who prefer one upfront payment and outright ownership, with potential eligibility for state or utility rebates where available.

Eugene’s Climate Zone 7 conditions—about 5°F design heating and 92°F design cooling—make proper system sizing important. Oregon electricity averages 14.6¢ per kWh, so compare estimated operating costs and total payments with the purchase price. For systems installed in 2026, no federal heat pump tax credit is available; confirm current local incentives before deciding.

Heat pump installation cost in Eugene varies with home size, insulation, ductwork, equipment type, and any changes needed to the existing system, so a home-specific estimate is needed. Eugene is in Climate Zone 7, with a 5°F design heating temperature and 92°F design cooling temperature; proper system sizing affects equipment and installation costs.

Palmetto offers a Comfort Plan with $0 upfront, predictable monthly payments, and maintenance, repairs, and warranty coverage for the plan’s life. Direct purchase means paying once and owning the equipment, with possible state or utility rebates where available. No federal heat pump tax credit applies to systems installed in 2026.

A heat pump can be financially worthwhile in Eugene, but the payback depends on your current heating fuel, energy use, installation cost, and equipment performance. Oregon electricity averages 14.6¢ per kWh. In Climate Zone 7, systems should be sized for 5°F design heating temperatures and 92°F cooling conditions, so a professional estimate matters.

Palmetto’s Comfort Plan has no upfront cost, a predictable monthly payment, and maintenance, repairs, and warranty coverage for the plan’s life. Direct purchase requires an upfront payment, gives you equipment ownership, and may qualify for state or utility rebates where available. No federal heat pump tax credit is available for systems installed in 2026, so compare total costs and terms.

In Eugene, heat pumps are installed by qualified heating and cooling contractors, including Palmetto. A professional installer assesses your home, electrical setup, and heating and cooling needs, then selects and installs equipment suited to local conditions. Eugene is in Climate Zone 7, with design temperatures of 5°F for heating and 92°F for cooling.

Palmetto offers Eugene homeowners a Comfort Plan with no upfront cost, predictable monthly payments, and maintenance, repairs, and warranty coverage for the plan’s life. Homeowners can also purchase a system outright and may qualify for state or utility rebates where available. The best option depends on your budget and maintenance preferences.

HVAC means heating, ventilation, and air conditioning—the overall systems and services that manage indoor comfort. A heat pump is one type of HVAC equipment: it transfers heat rather than generating it by burning fuel, and it can provide both heating and cooling by reversing direction.

In Eugene, design conditions are about 5°F for heating and 92°F for cooling, so an installer should size a heat pump for both extremes. Oregon electricity is 14.6¢ per kWh; actual running costs depend on the unit’s efficiency, home insulation, and thermostat use.