Nathan Healy
Certified by Nathan Healy
Updated: October 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Scranton, PA Heat Pump Load Calculator

This calculator uses the square-foot method to estimate your home’s heating and cooling needs, based on 72°F indoors, a 92°F cooling design temperature, and a 5°F heating design temperature—the ACCA-standard design conditions for Scranton, PA. For an official Manual J calculation and quote, get in touch with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Scranton, PA Heat Pump Rebates & Incentives

Local and federal incentive programs can significantly reduce the cost of a new heat pump system. Here are the programs available to Scranton homeowners.

PPL Heat Pump Rebates

$225 - $475

PPL Electric Utilities offers rebates for qualifying air-source and mini-split heat pumps. Standard rebates are available to PPL customers, with higher amounts for some income-qualified households.

Eligibility: Available to PPL Electric account holders for eligible ENERGY STAR-certified, AHRI-rated heat pumps installed in existing homes; new construction is excluded. Enhanced rebates require household income at or below 250% of the federal poverty level, and applications are due within 180 days of installation.

Learn more →

Scranton homeowners with PPL Electric service can access active 2026 rebates for qualifying heat pumps, with enhanced amounts for some income-qualified households. Pennsylvania’s HOMES and HEAR rebates are not yet open, and federal homeowner heat pump tax credits ended December 31, 2025. Palmetto can help homeowners check eligibility, choose qualifying equipment, and apply to maximize available utility rebates.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements.

04

Climate Zones

Scranton is in USDA Hardiness Zone 7, where winter design temperatures can reach 5°F and summer design temperatures 92°F. That means a heat pump must handle cold stretches while keeping homes comfortable during warm, humid summer weather. Palmetto understands Scranton’s seasonal conditions and can recommend a system sized for both heating and cooling needs. Explore other climate zones below, or enter your ZIP code to confirm your zone.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Scranton Electricity Prices

Electricity prices matter in Scranton—but so does how much power your heating and cooling system needs.

Pennsylvania’s average residential electricity rate rose from 13.8¢ per kWh in 2021 to 17.8¢ in 2024, about a 29% increase. The 2024 state average also exceeded the U.S. average of 16.5¢.

A heat pump can provide roughly two to three units of heating or cooling for each unit of electricity it uses, helping Scranton homes stay comfortable with less power than traditional HVAC systems.

Over time, using less electricity for the same comfort can help limit exposure to rate increases. Actual savings depend on your home, system, and utility rates, but efficiency can make a heat pump a valuable long-term option.

Price of Energy: Pennsylvania vs National Average

0¢
10¢
20¢
30¢
13.7¢
13.8¢
15.0¢
15.9¢
16.0¢
18.1¢
16.5¢
17.8¢
2021
2022
2023
2024
US Average
Pennsylvania

Scranton Area Utility Providers

In Scranton, PPL Electric Utilities customers paid 19.5¢ per kilowatt-hour in 2023, the latest utility data available; 2024 figures aren’t yet available. The chart compares that rate with 2023 state and national averages.

PPL’s 2023 rate was 1.4¢ above Pennsylvania’s 18.10¢ average and 3.5¢ above the 16.0¢ national average. These figures show the gap, but not its cause; utility-specific supply and delivery costs can affect rates.

Higher electricity prices matter, but heat pumps use electricity efficiently to provide heating and cooling. That efficiency can help Scranton households spend less on total energy than with traditional HVAC, even when electricity rates are above average.

Scranton Utilities Electricity Rates

PPL Electric Utilities
19.50¢
+22%
PA Average
18.10¢
+13%
US Average
16.0¢
—
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes—heat pumps can make sense in Scranton when the system is chosen for the region’s cold winters and installed correctly. Scranton is in Climate Zone 7, with a 5°F design heating temperature and a 92°F design cooling temperature. Cold-climate models can heat in low temperatures, but sizing, insulation, and backup heat needs matter.

At Pennsylvania’s 17.8¢-per-kWh electricity price, compare estimated operating costs with your current fuel; actual savings depend on rates, equipment, and home conditions. Palmetto offers a $0-upfront Comfort Plan with predictable payments and included maintenance and repairs, or direct purchase, which may qualify for available state or utility rebates. No federal heat-pump tax credit is available for systems installed in 2026.

Heat pumps can heat homes efficiently in Scranton, but their output and efficiency generally decline as outdoor temperatures fall. Scranton is in Climate Zone 7, with a 5°F design heating temperature and a 92°F design cooling temperature. A properly sized cold-climate model can operate in these conditions; backup heat may help during colder spells.

At Pennsylvania’s current electricity price of 17.8¢ per kWh, running costs depend on a heat pump’s seasonal efficiency, your home’s insulation, thermostat settings, and any backup heat use. A contractor can estimate performance and costs for your home. Palmetto offers a $0-upfront Comfort Plan or direct purchase.

Whether you should lease or buy a heat pump in Scranton depends on your budget and preference for upkeep. Palmetto’s Comfort Plan has no upfront cost, a predictable monthly payment, and includes maintenance, repairs, and warranty coverage. Buying requires an upfront payment but gives you full ownership and may suit homeowners comfortable managing service.

Scranton’s Climate Zone 7 design temperatures—5°F for heating and 92°F for cooling—make proper system sizing important whichever option you choose. Pennsylvania electricity is 17.8¢ per kWh, which affects operating costs. No federal heat pump tax credits apply to systems installed in 2026; state or utility rebates may still be available for eligible purchases.

Heat pump installation in Scranton does not have one fixed price: the total depends on your home’s size, insulation, existing ducts, and the system’s capacity and type. A contractor needs to assess the home to provide an accurate quote. Ask whether the estimate includes equipment, installation, electrical work, and any needed duct changes.

Palmetto offers a $0-upfront Comfort Plan with predictable monthly payments, maintenance, repairs, and warranty coverage, or a one-time direct purchase that gives you ownership and may qualify for state or utility rebates where available. Scranton’s Zone 7 design temperatures—5°F for heating and 92°F for cooling—affect system sizing. Pennsylvania electricity averages 17.8¢ per kWh, and no federal heat pump tax credit applies in 2026.

A heat pump can be financially worthwhile in Scranton, but the result depends on your current fuel, home insulation, and equipment sizing. Pennsylvania electricity averages 17.8¢ per kWh, and Scranton’s Climate Zone 7 design temperatures are 5°F for heating and 92°F for cooling, so compare estimated lifetime costs with your existing system.

Palmetto’s Comfort Plan has no upfront cost and includes a predictable monthly payment, maintenance, repairs, and warranty coverage. With direct purchase, you own the system and may qualify for active state or utility rebates. For heat pumps installed in 2026, no federal tax credit is available, so leave one out of your cost estimate.

Palmetto offers heat pump installation for homeowners in Scranton, Pennsylvania, through its Comfort Plan and direct purchase options. Installation availability can depend on your address and home, so contact Palmetto to confirm service and discuss which option fits your needs. A home assessment helps determine the right system for the property.

Scranton is in Climate Zone 7, with design temperatures of 5°F for heating and 92°F for cooling, so proper system sizing matters. The Comfort Plan includes maintenance and repairs for the plan’s life; direct purchase means you own the equipment and may qualify for state or utility rebates where available.

HVAC stands for heating, ventilation, and air conditioning—the overall system that manages indoor temperature and air quality. A heat pump is one type of HVAC equipment: it moves heat indoors in winter and outdoors in summer, providing both heating and cooling. In other words, a heat pump is HVAC, not a separate alternative to it.

Scranton is in Climate Zone 7, with a design heating temperature of 5°F and a design cooling temperature of 92°F, so proper heat pump sizing matters. Palmetto offers a $0-upfront Comfort Plan with maintenance and repairs included, or direct purchase, which means you own the equipment outright.