Nathan Healy
Certified by Nathan Healy
Updated: October 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Dallas, TX Heat Pump Load Calculator

This square-foot calculator approximates your Dallas home’s heating and cooling needs. It uses 72°F indoors, a 95°F outdoor cooling design temperature, and a 33°F heating design temperature—the ACCA-standard design conditions for Dallas, TX. For an official Manual J load calculation and quote, get in touch with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Dallas, TX Heat Pump Rebates & Incentives

Local and federal incentive programs can significantly reduce the cost of a new heat pump system. Here are the programs available to Dallas homeowners.

Oncor Home Energy Efficiency

Up to $3,400

Oncor’s 2026 program supports qualifying high-efficiency heat pump upgrades through participating service providers, who receive Oncor incentives and pass an incentive amount on to the customer. Funding is subject to availability, and the program manual accepts project reports through December 4, 2026, or until funds are exhausted.

Eligibility: The home must have Oncor as its electric delivery provider, and the heat pump must meet program requirements. Homeowners must work with an approved participating service provider; the customer incentive varies by project, and available funding should be confirmed before work begins.

Learn more →

Oncor’s 2026 Home Energy Efficiency program offers variable incentives for eligible heat pump upgrades at homes with Oncor electric delivery service, subject to participating-provider and funding requirements. Palmetto can help homeowners explore the program, coordinate the application process, and maximize available rebates.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements.

04

Climate Zones

Dallas is in USDA Hardiness Zone 10, with design temperatures of 33°F for heating and 95°F for cooling. In practice, homeowners experience generally mild winters with occasional cold snaps and long, hot summers. These seasonal extremes make proper heat pump sizing and capacity important. Palmetto understands Dallas’s climate and can recommend a system suited to local conditions. Explore other climate zones below or enter your ZIP code to confirm yours.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Dallas Electricity Prices

Electricity prices are climbing, making efficiency especially relevant for Dallas homeowners.

Texas’s average residential electricity rate rose from 12.1¢ per kWh in 2021 to 14.9¢ in 2024—about 23%. It remained below the U.S. average, which reached 16.5¢ in 2024.

A heat pump moves heat rather than creating it, using less electricity to deliver heating or cooling. Depending on conditions, heat pumps can be 2–3 times as efficient as traditional HVAC systems.

Savings aren’t guaranteed, since rates and household needs can change. But using less electricity for comfort may help limit the impact of rising energy costs over a system’s lifetime.

Price of Energy: Texas vs National Average

0¢
10¢
20¢
30¢
13.7¢
12.1¢
15.0¢
13.8¢
16.0¢
14.5¢
16.5¢
14.9¢
2021
2022
2023
2024
US Average
Texas

Dallas Area Utility Providers

Dallas-area electricity customers may be served by CoServ or Tri-County Electric Cooperative. The comparison uses 2023 rates, the latest available; 2024 utility data isn’t available yet.

In 2023, CoServ averaged 12.8¢ per kWh and Tri-County averaged 14.1¢. Both were below Texas’s 14.50¢ average and the national average of 16.0¢ per kWh.

State and national averages combine rates from many providers, so local rates can fall below them. The figures don’t show the specific reasons for either utility’s rates. Heat pumps use electricity efficiently and can reduce energy spending compared with traditional HVAC, even where electricity costs more.

Dallas Utilities Electricity Rates

CoServ
12.80¢
-20%
Tri-County Electric Cooperative
14.10¢
-12%
TX Average
14.50¢
-9%
US Average
16.0¢
—
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes. Heat pumps can make sense in Dallas because they provide both heating and cooling, and the area’s design temperatures—33°F for heating and 95°F for cooling—fit their year-round use. At Texas’s average electricity price of 14.9¢ per kWh, operating costs depend on equipment efficiency, home insulation, and how you use the system.

Palmetto offers a Comfort Plan with $0 upfront cost, predictable monthly payments, and maintenance, repairs, and warranty coverage for the plan’s life. With direct purchase, you own the equipment and may qualify for state or utility rebates where available. No federal heat pump tax credit applies to systems installed in 2026.

Heat pumps are well suited to Dallas’s climate. Dallas is in Climate Zone 10, with a design heating temperature of 33°F and cooling temperature of 95°F. Because winters are generally mild, a properly sized heat pump can efficiently move heat indoors rather than generate it, while also providing air conditioning in summer. Actual performance depends on the equipment and installation.

At Texas’s current electricity price of 14.9¢ per kWh, operating costs still depend on the unit’s efficiency, thermostat settings, and home insulation. Palmetto offers a Comfort Plan with no upfront cost and maintenance and repairs included, or direct purchase, which gives homeowners ownership and may qualify for state or utility rebates where available.

In Dallas, lease if you want no upfront cost, a predictable monthly payment, and maintenance and repairs covered for the plan’s life. Palmetto’s Comfort Plan also includes warranty coverage. Buy if you prefer to pay once and own the heat pump outright, with responsibility for ongoing upkeep.

Dallas’s Climate Zone 10 design temperatures—33°F for heating and 95°F for cooling—make proper system sizing important. At Texas’s current electricity price of 14.9¢ per kWh, operating costs depend on your home, equipment efficiency, and usage. A purchase may qualify for state or utility rebates where available; no federal heat pump tax credit applies to systems installed in 2026.

Heat pump installation costs in Dallas vary with home size, equipment capacity, ductwork, and whether existing heating and cooling equipment needs replacement. There isn’t one reliable price for every home; a home assessment is needed for an accurate quote. Dallas is in Climate Zone 10, with design temperatures of 33°F for heating and 95°F for cooling.

Palmetto offers two payment paths: the Comfort Plan has no upfront cost, predictable monthly payments, and maintenance and repairs included for the plan’s life; direct purchase means paying upfront and owning the system. Purchased systems may qualify for active state or utility rebates, but no federal heat pump tax credit applies to systems installed in 2026.

A heat pump can be financially worthwhile in Dallas, but savings depend on your current system, energy use, and installation cost. Texas electricity costs 14.9¢ per kWh. Dallas’s Climate Zone 10, with design temperatures of 33°F for heating and 95°F for cooling, supports year-round operation, though your home’s costs will vary.

Compare projected operating costs and installation quotes before deciding. Palmetto’s Comfort Plan has $0 upfront, predictable monthly payments, and maintenance, repairs, and warranty coverage for the plan’s life. Direct purchase means owning the system and may qualify for state or utility rebates where available. No federal heat pump tax credit applies to systems installed in 2026.

In Dallas, homeowners can have a heat pump installed by an HVAC contractor that handles heat-pump systems, including Palmetto. The installer should assess the home, size the equipment for its needs, and arrange installation. Dallas is in Climate Zone 10, with design temperatures of 33°F for heating and 95°F for cooling.

Palmetto offers two ways to get a system: its Comfort Plan has $0 upfront cost, predictable monthly payments, and maintenance, repairs, and warranty coverage for the plan’s life; direct purchase means you own the equipment outright and may qualify for active state or utility rebates. No federal heat pump tax credit is available for systems installed in 2026.

HVAC stands for heating, ventilation, and air conditioning—the overall systems that control indoor temperature and air quality. A heat pump is one type of HVAC system: it moves heat rather than generating it by burning fuel, providing both heating and cooling with the same equipment. They are not competing alternatives.

Dallas’s design temperatures are about 33°F for heating and 95°F for cooling, so a properly sized heat pump can handle both seasons. At 14.9¢ per kWh, electricity costs depend on equipment efficiency and household use. Palmetto offers a $0-upfront Comfort Plan with maintenance and repairs, or direct purchase.