Nathan Healy
Certified by Nathan Healy
Updated: February 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Greenville, NC Heat Pump Load Calculator

Use this calculator to estimate your home’s heating and cooling needs based on Greenville’s ACCA-standard design conditions: 14°F for heating and 95°F for cooling, with a 72°F indoor target. For a precise Manual J load calculation and personalized quote, connect with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Greenville, NC Heat Pump Rebates & Incentives

Local and federal incentive programs can significantly reduce the cost of a new heat pump system. Here are the programs available to Greenville homeowners.

Energy Saver NC HOMES

Up to $16,000

Eligible households can receive up to $16,000 in rebates for energy efficiency improvements such as heat pump heating and cooling systems and insulation. The program gives rebates for any work that reduces energy use in the home, so long as the work is estimated to reduce total household energy use by at least 20%, including sealing air leaks, fixing leaky air ducts, adding insulation, or replacing HVAC systems.

Eligibility: Eligibility is based on annual income and household size, and North Carolina residents, both owners and renters of single or multi-family homes, may qualify. Low-income households making less than 80% of the local county's median income have larger rebate amounts. The program will run until 2031 or until the funds are used up, whichever comes first.

Learn more →

Energy Saver NC HEAR

Up to $14,000

The Home Electrification and Appliance Rebates (HEAR) program provides up to $14,000 for high-efficiency electrical appliances such as heat pump water heaters and electric stoves. The program offers up to $8,000 for an ENERGY STAR-certified electric heat pump.

Eligibility: Eligibility is based on annual income and household size, and North Carolina residents, both owners and renters of single or multi-family homes, may qualify. Low-income households making less than 80% of the local county's median income have larger rebate amounts. The program will run until 2031 or until the funds are used up, whichever comes first.

Learn more →

Federal IRA Tax Credit

Up to $2,000

The Inflation Reduction Act provides a federal tax credit of up to $2,000 for qualifying heat pump installations through 2032.

Eligibility: Available to homeowners who purchase and install a qualifying heat pump system. Claimed on your annual federal tax return.

Learn more →

Greenville, NC homeowners have access to substantial heat pump incentives in 2026. North Carolina's Energy Saver NC program, now available in all 100 counties including Pitt County, offers up to $16,000 through the HOMES rebate for whole-home efficiency upgrades including heat pumps, and up to $14,000 through the HEAR rebate for high-efficiency appliances. Combined with the federal IRA tax credit of up to $2,000, eligible homeowners can access significant financial support. Palmetto can help you navigate these programs, verify your eligibility, and maximize your rebate benefits when installing a heat pump system.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements.

04

Climate Zones

Greenville sits in IECC Climate Zone 3, which means moderately cold winters (design temp: 14°F) and hot, humid summers (design temp: 95°F). This mixed climate requires a heat pump that can handle both extremes efficiently. At Palmetto, we understand exactly what Greenville homeowners need and can help you choose a system sized right for our area. Not sure of your zone? Enter your ZIP code below or explore other climate zones to confirm.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Greenville Electricity Prices

Understanding electricity costs in Greenville helps you make smarter decisions about home heating and cooling that protect your budget for years to come.

North Carolina electricity rates have climbed 25% since 2021, rising from 11.3 to 14.1 cents per kWh. For Greenville homeowners, this steady increase means higher bills every month—especially during our hot summers and cold winters.

Heat pumps offer a practical response to rising rates. Because they're 2-3 times more efficient than traditional HVAC systems, they use significantly less electricity to deliver the same heating and cooling, reducing the impact of rate increases on your monthly bills.

As electricity costs continue their upward trend, efficiency becomes increasingly valuable. A heat pump's lower energy consumption means you're better insulated from future rate hikes, keeping more money in your pocket year after year while staying comfortable.

Price of Energy: North Carolina vs National Average

10¢
20¢
30¢
13.7¢
11.3¢
15.0¢
11.6¢
16.0¢
12.9¢
16.5¢
14.1¢
2021
2022
2023
2024
US Average
North Carolina

Greenville Area Utility Providers

Greenville residents are served by two main electricity providers: Duke Energy and EnergyUnited. According to 2023 data, Duke Energy's rates averaged 14.2¢ per kWh, while EnergyUnited came in lower at 11.7¢ per kWh.

Both utilities fall below the 2023 national average of 16.0¢ per kWh. Duke Energy sits slightly above North Carolina's state average of 12.90¢, while EnergyUnited offers rates notably below it, reflecting regional infrastructure and fuel mix differences.

Even with relatively moderate electricity costs in Greenville, heat pumps can still reduce your total energy spending. Their exceptional efficiency means they use less electricity than traditional heating and cooling systems, translating to lower bills year-round.

Greenville Utilities Electricity Rates

Duke Energy
14.20¢
-11%
EnergyUnited
11.70¢
-27%
NC Average
12.90¢
-19%
US Average
16.0¢
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes, heat pumps make excellent sense in Greenville. The area's Climate Zone 8 conditions—with winter lows around 14°F and summer highs near 95°F—fall within the ideal range for modern heat pumps to operate efficiently year-round. With North Carolina's electricity rate of 14.1¢ per kWh, heat pumps typically cost less to operate than traditional heating systems while providing both heating and cooling.

Palmetto makes heat pump installation accessible through two options: a Comfort Plan with $0 upfront cost and included maintenance, or direct purchase with potential federal tax credits up to $2,000. Both approaches help Greenville homeowners reduce energy costs while maintaining comfortable indoor temperatures throughout the year, regardless of whether it's a humid summer day or a cold winter night.

Heat pumps perform exceptionally well in Greenville's Climate Zone 8, where winter design temperatures reach 14°F and summers peak around 95°F. Modern heat pumps can efficiently heat and cool homes in this mild climate, often delivering 2-3 times more heating or cooling energy than the electricity they consume, helping homeowners save significantly compared to traditional HVAC systems at North Carolina's current rate of 14.1¢ per kWh.

The relatively moderate winters in Greenville mean heat pumps rarely encounter temperatures where efficiency drops, making them an ideal year-round solution for both heating and cooling. Palmetto offers heat pump installation through a Comfort Plan with $0 upfront cost and included maintenance, or through direct purchase where homeowners may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act.

The choice between leasing and buying a heat pump in Greenville depends on your financial priorities and preferences. Palmetto's Comfort Plan offers $0 upfront with predictable monthly payments and all maintenance included, while direct purchase means you own the equipment outright and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act.

For Greenville homeowners, leasing removes the worry of repair costs and maintenance over time, which matters in Climate Zone 8 where your heat pump works year-round (heating down to 14°F in winter, cooling up to 95°F in summer). Buying upfront gives you full ownership and immediate access to available rebates, making it attractive if you have capital available and want to maximize long-term savings on North Carolina's 14.1¢ per kWh electricity rates.

Heat pump installation costs in Greenville, NC typically range from $5,000 to $15,000 depending on your home's size, existing ductwork, and the system's efficiency rating. Factors like Greenville's Climate Zone 8 conditions—with winter lows around 14°F and summer highs near 95°F—influence which equipment best suits your needs and affects the overall investment.

Palmetto offers two straightforward ways to get a heat pump: a Comfort Plan with $0 upfront and predictable monthly payments that include all maintenance and repairs, or direct purchase where you own the equipment outright and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act plus local rebates.

Yes, heat pumps are typically worth it financially in Greenville, NC. Heat pumps can reduce heating and cooling costs by 30-50% compared to traditional systems, and with North Carolina's electricity rate of 14.1¢ per kWh, most homeowners see meaningful savings on their monthly energy bills. The financial benefit grows over time as the system replaces both your air conditioner and furnace.

Palmetto makes heat pumps accessible through two options: a Comfort Plan with $0 upfront and predictable monthly payments including all maintenance, or direct purchase where you own the equipment and may qualify for up to $2,000 in federal tax credits. The right choice depends on whether you prioritize lower monthly costs with no maintenance worries or maximizing long-term savings through ownership and incentives.

In Greenville, NC, heat pumps are installed by licensed HVAC contractors who are trained to handle the specific requirements of Climate Zone 8, where winter temperatures can drop to 14°F and summer highs reach 95°F. Palmetto partners with certified local installers who understand these conditions and ensure your system is properly sized and configured for year-round comfort.

Palmetto offers two installation options: a Comfort Plan with $0 upfront cost that includes all maintenance and repairs, or direct purchase where you own the equipment outright and may qualify for up to $2,000 in federal tax credits. Both options include professional installation by experienced technicians who follow manufacturer specifications and local building codes to ensure optimal performance and efficiency.

A heat pump is actually a type of HVAC system. HVAC stands for Heating, Ventilation, and Air Conditioning—it's an umbrella term for any equipment that controls your home's temperature and air quality. Heat pumps are unique because they both heat and cool your home using electricity, moving heat rather than generating it through combustion like traditional furnaces.

In Greenville's Climate Zone 8, where winter temperatures can drop to 14°F and summers reach 95°F, heat pumps efficiently handle both seasonal extremes while typically using less energy than separate heating and cooling systems. With North Carolina's electricity rate at 14.1¢ per kWh, many homeowners find heat pumps cost-effective year-round. Palmetto offers flexible options including our Comfort Plan with zero upfront costs and included maintenance, or direct purchase with potential federal tax credits up to $2,000.