Nathan Healy
Certified by Nathan Healy
Updated: February 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Scranton, PA Heat Pump Load Calculator

Use our calculator below to estimate your home’s heating and cooling needs based on square footage. It uses ACCA-standard design conditions for Scranton, PA: 5°F for heating and 92°F for cooling, with a 72°F indoor target. For a precise Manual J load calculation and personalized quote, connect with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Scranton, PA Heat Pump Rebates & Incentives

Local and federal incentive programs can significantly reduce the cost of a new heat pump system. Here are the programs available to Scranton homeowners.

FirstEnergy Heat Pump Rebate

Up to $500

Rebate available to residential customers of FirstEnergy's Pennsylvania electric companies (Penelec/Met-Ed) for ENERGY STAR certified air source heat pumps. Program runs through May 31, 2026.

Eligibility: Residential customers of FirstEnergy's Pennsylvania electric companies (Penelec or Met-Ed). Must purchase ENERGY STAR certified air source heat pump between June 1, 2021 and May 31, 2026. Applications must be submitted within 90 days of purchase.

Learn more →

Penn Energy Savers Program

Up to $8,000

Pennsylvania's IRA-funded electrification rebate program offering point-of-sale discounts on heat pump purchases. Program anticipated to open in 2026 for low to moderate income households.

Eligibility: Low to moderate income households (below 80% of area median income receive 100% coverage up to $8,000; 81%-150% income level receive 50% coverage). Program details and income limits to be finalized upon official launch in 2026.

Learn more →

Federal IRA Tax Credit

Up to $2,000

The Inflation Reduction Act provides a federal tax credit of up to $2,000 for qualifying heat pump installations through 2032.

Eligibility: Available to homeowners who purchase and install a qualifying heat pump system. Claimed on your annual federal tax return.

Learn more →

Scranton homeowners have access to multiple heat pump incentive programs in 2026. FirstEnergy (Penelec) offers up to $500 rebates for ENERGY STAR certified air source heat pumps through May 2026, and Pennsylvania's Penn Energy Savers Program is anticipated to launch in 2026 with up to $8,000 in rebates for income-qualifying households. Combined with the federal IRA tax credit of up to $2,000, homeowners can stack these incentives to significantly reduce heat pump installation costs. Palmetto can help you navigate these programs and maximize your available rebates.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements. Note: Penn Energy Savers Program was awaiting final DOE approval as of January 2026 and may have delayed launch.

04

Climate Zones

Scranton falls in IECC Climate Zone 7, which means cold winters with design temperatures around 5°F and warm summers reaching 92°F. These temperature extremes require a heat pump system that can handle serious heating demands while still cooling efficiently in summer. At Palmetto, we understand Scranton's climate and can help you choose a properly sized system for year-round comfort. Explore other climate zones below or enter your ZIP code to confirm yours.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Scranton Electricity Prices

Understanding electricity costs in Scranton helps you make smarter decisions about home heating and cooling for the years ahead.

Pennsylvania residents have seen electricity rates climb from 13.8 cents per kWh in 2021 to 17.8 cents in 2024—a 29% increase that outpaces the national average.

Heat pumps use 2-3 times less electricity than traditional HVAC systems to deliver the same heating and cooling. That efficiency means your monthly energy bills stay lower, even as rates increase.

As electricity costs continue rising, a heat pump's efficiency becomes more valuable each year. What saves you money today will save you even more tomorrow, protecting your budget for decades.

Price of Energy: Pennsylvania vs National Average

10¢
20¢
30¢
13.7¢
13.8¢
15.0¢
15.9¢
16.0¢
18.1¢
16.5¢
17.8¢
2021
2022
2023
2024
US Average
Pennsylvania

Scranton Area Utility Providers

Scranton residents have three main utility providers: Met-Ed, PPL Electric, and Penelec. According to 2023 data, their electricity rates ranged from 17.2¢ to 19.5¢ per kilowatt-hour—all above the national average of 16.0¢.

Pennsylvania's electricity costs reflect its energy mix and infrastructure investments. While rates here exceed the national average, they're fairly typical for the Northeast, where transmission costs and grid modernization contribute to higher prices.

Heat pumps can help offset higher electricity rates through exceptional efficiency. Because they move heat rather than generate it, they use significantly less energy than traditional heating systems—often reducing total energy costs even where electricity prices run above average.

Scranton Utilities Electricity Rates

Met-Ed
17.20¢
+7%
PPL Electric
19.50¢
+22%
Penelec
19.10¢
+19%
PA Average
18.10¢
+13%
US Average
16.0¢
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes, heat pumps make sense in Scranton. Modern cold-climate heat pumps work efficiently even at Scranton's design heating temperature of 5°F, providing both heating and cooling for the region's varied weather. With Pennsylvania's electricity rate of 17.8¢ per kWh, heat pumps typically cost less to operate than traditional heating systems while keeping your home comfortable year-round.

Palmetto makes heat pumps accessible through two options: a Comfort Plan with $0 upfront and all maintenance included, or direct purchase with potential federal tax credits up to $2,000. Both approaches help Scranton homeowners reduce energy costs and improve home comfort without the complexity of managing multiple heating and cooling systems.

Heat pumps perform well in Scranton's Climate Zone 7, though efficiency does decline when temperatures drop below freezing. Modern cold-climate heat pumps maintain strong performance down to 5°F—Scranton's design heating temperature—delivering 2-3 times more heat energy than the electricity they consume. This means lower heating bills compared to traditional electric resistance or oil heating systems.

With Pennsylvania's electricity rate at 17.8¢ per kWh, heat pumps offer meaningful savings throughout most of the heating season. Performance varies by model and installation quality, so proper sizing and professional installation are essential. Palmetto offers heat pumps through a Comfort Plan with $0 upfront cost and included maintenance, or direct purchase with potential federal tax credits up to $2,000.

The choice between leasing and buying a heat pump in Scranton depends on your financial situation and priorities. Palmetto's Comfort Plan offers $0 upfront with predictable monthly payments and all maintenance included, while direct purchase requires upfront payment but may qualify you for up to $2,000 in federal tax credits under the Inflation Reduction Act plus local rebates.

In Scranton's cold climate (Climate Zone 7 with winter temps around 5°F), heat pumps run frequently during heating season. Leasing eliminates concerns about repair costs during heavy use, while purchasing gives you full ownership and immediate tax benefits. Consider your budget, how long you plan to stay in your home, and whether you prefer predictable monthly costs or long-term ownership.

Heat pump costs in Scranton typically range from $5,000 to $20,000 for a complete installation, depending on your home's size, existing ductwork, and the system's efficiency rating. Climate Zone 7's cold winters may require a more robust system, which can affect the overall price.

Palmetto offers two payment options to fit different budgets: a Comfort Plan with $0 upfront cost and predictable monthly payments that include all maintenance and repairs, or direct purchase where you own the system outright and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act plus local rebates.

Yes, heat pumps are typically worth it financially in Scranton. Modern heat pumps can reduce heating and cooling costs by 30-50% compared to traditional systems, even in Pennsylvania's cold climate (Zone 7). With electricity at 17.8¢ per kWh, most homeowners see meaningful savings on their energy bills within the first few years.

Palmetto makes the investment easier with two options: a Comfort Plan with $0 upfront cost and predictable monthly payments, or direct purchase with potential federal tax credits up to $2,000. The Comfort Plan includes all maintenance and repairs, eliminating unexpected expenses, while direct purchase may offer faster payback through available incentives and long-term savings.

Heat pumps in Scranton are installed by licensed HVAC contractors who are trained to work with modern heating and cooling systems. Companies like Palmetto partner with certified local installers who understand Scranton's Climate Zone 7 requirements, where systems must handle temperatures from 5°F in winter to 92°F in summer.

When choosing an installer, look for proper licensing, experience with cold-climate heat pumps, and clear warranty terms. Palmetto offers two installation options: a Comfort Plan with $0 upfront cost and included maintenance, or direct purchase where you own the equipment and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act.

HVAC is an umbrella term that stands for Heating, Ventilation, and Air Conditioning—it describes any system that controls your home's temperature and air quality. A heat pump is actually a specific type of HVAC system that both heats and cools your home by transferring heat rather than generating it through combustion, making it highly efficient even in Scranton's cold winters.

Unlike traditional HVAC systems that use separate furnaces and air conditioners, a heat pump handles both jobs with one unit. This makes heat pumps particularly cost-effective in Pennsylvania, where electricity runs 17.8¢ per kWh, and they can operate efficiently even when temperatures drop to 5°F. Palmetto offers heat pumps through flexible options including our Comfort Plan with zero upfront costs or direct purchase with potential federal tax credits up to $2,000.