Nathan Healy
Certified by Nathan Healy
Updated: February 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Austin, TX Heat Pump Load Calculator

Use our calculator below to estimate your home’s heating and cooling needs based on ACCA-standard design conditions for Austin, TX: 72°F indoor, 95°F outdoor cooling, and 33°F heating temperatures. For a precise Manual J load calculation and personalized quote, connect with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Austin, TX Heat Pump Rebates & Incentives

Local and federal incentive programs can significantly reduce the cost of a new heat pump system. Here are the programs available to Austin homeowners.

Austin Energy Heat Pump Rebate

Up to $500

Austin Energy offers a rebate averaging $500 when a participating contractor installs a qualifying system in your home. The program is part of Austin Energy's comprehensive residential rebate offerings.

Eligibility: Property owners or electric account holders that purchased and installed the equipment are eligible to receive the rebates. All existing systems being replaced must be 10 years old or older. Your home must be 10 years old or older.

Learn more →

Federal IRA Tax Credit

Up to $2,000

The Inflation Reduction Act provides a federal tax credit of up to $2,000 for qualifying heat pump installations through 2032.

Eligibility: Available to homeowners who purchase and install a qualifying heat pump system. Claimed on your annual federal tax return.

Learn more →

Austin homeowners have access to a local heat pump rebate program through Austin Energy offering up to $500 in rebates, plus the federal IRA tax credit of up to $2,000. Palmetto can help homeowners understand their eligibility for these programs and maximize available incentives when installing a qualifying heat pump system. Contact Austin Energy or work with a participating contractor to apply for local rebates and claim federal tax credits on your annual tax return.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements.

04

Climate Zones

Austin sits in IECC Climate Zone 10, which means mild winters with design temperatures around 33°F and hot summers peaking near 95°F. This climate profile matters because it determines your heat pump's cooling capacity needs and heating requirements. At Palmetto, we understand Austin's specific demands and can help you choose a system sized correctly for your home. Explore other climate zones below or enter your ZIP code to confirm yours.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Austin Electricity Prices

Understanding Austin's electricity costs is crucial when choosing your home heating and cooling system—especially as rates continue to climb year after year.

Texas electricity rates have risen steadily from 12.1 cents per kWh in 2021 to 14.9 cents in 2024—a 23% increase in just three years that directly impacts your monthly utility bills.

Heat pumps offer a smart response to rising rates. Because they're 2-3x more efficient than traditional HVAC systems, they use significantly less electricity to deliver the same heating and cooling comfort to your home.

As electricity costs continue their upward trend, that efficiency gap becomes increasingly valuable. A heat pump's lower energy consumption means your monthly bills stay more manageable, even as rates rise over time.

Price of Energy: Texas vs National Average

10¢
20¢
30¢
13.7¢
12.1¢
15.0¢
13.8¢
16.0¢
14.5¢
16.5¢
14.9¢
2021
2022
2023
2024
US Average
Texas

Austin Area Utility Providers

Austin residents benefit from competitive electricity rates. Based on 2023 data, Austin Energy charges 13.0¢ per kWh, Bluebonnet Electric Cooperative 11.1¢, and Pedernales Electric Cooperative 11.7¢—all below the national average of 16.0¢.

These below-average rates reflect Texas's deregulated energy market and Austin's diverse energy mix, including renewable sources. Austin Energy's public ownership structure helps keep costs reasonable compared to the 2023 national average.

Lower electricity costs make heat pumps even more economical in Austin. Since heat pumps use electricity three times more efficiently than traditional systems, your monthly energy spending can decrease significantly—even as you enjoy consistent comfort year-round.

Austin Utilities Electricity Rates

Austin Energy
13.00¢
-19%
Bluebonnet Electric Cooperative
11.10¢
-31%
Pedernales Electric Cooperative
11.70¢
-27%
TX Average
14.50¢
-9%
US Average
16.0¢
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes, heat pumps make excellent sense in Austin. The city's mild winters (with design temperatures around 33°F) and hot summers (reaching 95°F) create ideal conditions for heat pump efficiency. These systems excel in moderate climates, providing both heating and cooling while using significantly less energy than traditional HVAC systems, which matters with Texas electricity rates at 14.9¢ per kWh.

Austin homeowners have flexible options to access this technology. Palmetto's Comfort Plan offers heat pump installation with no upfront cost and includes all maintenance and repairs, while direct purchase may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act. Either way, you'll benefit from lower energy bills and year-round comfort in Austin's climate.

Heat pumps are highly efficient in Austin's climate, which sits in Climate Zone 10 with mild winters (design temp: 33°F) and hot summers (design temp: 95°F). Modern heat pumps can deliver 2-4 times more heating or cooling energy than the electricity they consume, making them significantly more efficient than traditional HVAC systems, especially when heating is rarely needed below freezing.

With Texas electricity rates at 14.9¢ per kWh, this efficiency translates to lower monthly energy bills year-round. Austin's relatively mild winters mean heat pumps won't struggle in extreme cold, while their superior cooling performance keeps homes comfortable during long, hot summers. Palmetto offers heat pumps through a $0-upfront Comfort Plan or direct purchase with potential federal tax credits up to $2,000.

The choice between leasing and buying a heat pump in Austin depends on your financial priorities and preferences. Palmetto's Comfort Plan offers $0 upfront with a predictable monthly payment that includes all maintenance and repairs—ideal if you want immediate comfort without a large investment. Direct purchase means you own the equipment outright and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act, plus local rebates.

In Austin's Climate Zone 10, where summer temperatures reach 95°F and electricity costs average 14.9¢ per kWh, both options deliver year-round energy savings. Leasing eliminates maintenance worries and upfront costs, while buying maximizes long-term savings through ownership and incentives. Consider your budget, how long you plan to stay in your home, and whether you prefer predictable monthly payments or upfront investment with tax benefits.

Heat pump costs in Austin typically range from $5,000 to $15,000 for a complete installation, depending on your home's size, existing ductwork, and the system's efficiency rating. Austin's mild winters (with design temperatures around 33°F) mean heat pumps work efficiently year-round, making them a smart investment for local homeowners.

Palmetto offers two ways to get a heat pump in Austin: a Comfort Plan with $0 upfront and predictable monthly payments that include all maintenance and repairs, or direct purchase where you own the equipment outright and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act plus local rebates.

Yes, heat pumps are financially worth it for most Austin homeowners. Heat pumps typically use 50% less electricity for heating compared to traditional systems, which translates to meaningful savings given Texas electricity rates of 14.9¢ per kWh. They also provide efficient cooling during Austin's hot summers, making them a year-round investment.

Palmetto makes heat pumps accessible through two options: a Comfort Plan with $0 upfront cost and included maintenance, or direct purchase that may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act. Most homeowners see the investment pay for itself through lower energy bills within several years.

Heat pumps in Austin are installed by licensed HVAC contractors who specialize in heating and cooling systems. These professionals assess your home's specific needs based on Austin's Climate Zone 10 conditions, where systems must handle 95°F summers and occasional 33°F winter temperatures, then properly size and install equipment that works efficiently year-round.

Palmetto partners with certified local installers to provide heat pump installation through two flexible options: a Comfort Plan with $0 upfront cost and all maintenance included, or direct purchase where you own the system outright and may qualify for up to $2,000 in federal tax credits. Both options ensure professional installation tailored to Austin homes, helping you reduce energy costs with Texas electricity rates at 14.9¢ per kWh.

A heat pump is actually a type of HVAC system. HVAC stands for Heating, Ventilation, and Air Conditioning—it's an umbrella term for all systems that heat and cool your home. Heat pumps are a specific kind of HVAC technology that efficiently moves heat rather than generating it, providing both heating and cooling from a single unit.

In Austin's Climate Zone 10, where winter temperatures rarely drop below 33°F, heat pumps work exceptionally well as your complete HVAC solution. They're more energy-efficient than traditional furnace-and-AC combinations, which can meaningfully reduce your energy costs at Texas's current 14.9¢ per kWh electricity rate. Palmetto offers heat pumps through flexible options including a $0-upfront Comfort Plan or direct purchase with potential federal tax credits up to $2,000.