Nathan Healy
Certified by Nathan Healy
Updated: February 2026
Quality home solutions since 2011
Palmetto serves thousands of customers across 25 states with an over 85% approval rating

01

Benefits of Palmetto Heat Pumps

Say goodbye to clunky old systems and surprise repairs. Palmetto Comfort Plan gives you a brand-new heat pump, installation, and full support, all wrapped into one subscription.

Year round comfort

Year Round Comfort

A high-efficiency heat pump keeps your home cool in summer, warm in winter, and your energy use in check all year long.

Forget the maintenance

Forget the maintenance

With a Comfort Plan subscription, installation and maintenance are fully covered, no surprise bills, no weekend DIY.

Rewards for renewing

Rewards for renewing

Stick with us and earn credits toward your next system upgrade. It’s our way of saying thanks for building a cleaner, comfier future with us.

02

Richmond, VA Heat Pump Load Calculator

Use our calculator below to estimate your home’s heating and cooling needs based on Richmond’s ACCA-standard design conditions: 5°F for heating, 92°F for cooling, and 72°F indoors. For a precise Manual J load calculation and personalized quote, connect with Palmetto’s team. Get in touch with our team for an official quote.

Step 1 of 3

Home location & size

Your home’s location and size directly impact heating needs.

Step 2 of 3

Home attributes

Step 3 of 3

Additional details

Description of what this means for context.

Estimated Heating Needs

Your home’s location falls within the a climate zone with the average extreme winter falling between 10° – 15° F.

Home Details

Get Started

Recommended equipment capacity

60,000 BTU

5 Tons

Calculated Cooling Mode

102,000 BTU

8.5 Tons

03

Buy it or finance it. Your comfort, your call

There's no wrong way to get cozy. Here's how the options stack up, so you can choose what works best for you.

Cash

Loan

Payment schedule $0 upfront, then monthly subscription Full price upfront $0 upfront, then monthly payment
Term length 10 or 12 years None Variable
End of term options Flexible with 25% renewal term credits to new system No credits to new system No credits to new system
Maintenance included
Eligible for incentives
Payment schedule $0 upfront, then monthly subscription
Term length 10 or 12 years
End of term options Flexible with 25% renewal term credits to new system
Maintenance included
Eligible for incentives

Cash

Payment schedule Full price upfront
Term length None
End of term options No credits to new system
Maintenance included
Eligible for incentives

Loan

Payment schedule $0 upfront, then monthly payment
Term length Variable
End of term options No credits to new system
Maintenance included
Eligible for incentives

Local Incentives

Heat Pump Financing in Richmond

While Virginia's state-level Home Energy Rebate Programs have not yet launched in 2026, Richmond homeowners can access the federal IRA tax credit of up to $2,000 for qualifying heat pump installations. Utility rebates from Dominion Energy may also be available on a limited basis. Palmetto's Comfort Plan lease offers $0 upfront cost as an alternative way to access heat pump technology without waiting for rebate programs to become available.

Federal IRA Tax Credit

Up to $2,000

The Inflation Reduction Act provides a federal tax credit of up to $2,000 for qualifying heat pump installations through 2032.

Eligibility: Available to homeowners who purchase and install a qualifying heat pump system. Claimed on your annual federal tax return.

Learn more →

Palmetto Comfort Plan: $0 Upfront Heat Pump Leasing

Even without local rebates, Palmetto's Comfort Plan makes upgrading easy. You get a high-efficiency heat pump installed with $0 upfront cost, predictable monthly payments, and all maintenance and repairs included for the life of the plan.

Incentive information is based on publicly available data as of 2026 and may change. Contact program administrators to verify current availability and eligibility requirements.

04

Climate Zones

Richmond sits in IECC Climate Zone 7, which means cold winters that can dip to 5°F and hot, humid summers reaching 92°F. This wide temperature swing requires a heat pump that can handle both extremes efficiently. At Palmetto, we understand Richmond's climate and can help you choose a system sized perfectly for your home. Explore other climate zones below or enter your ZIP code to confirm your zone.

US Climate Zone Map
Your location

Climate Zone 1

Climate zone 1 is not typically seen within the United States outside of Alaska. It represents the coldest climates on the planet.

Climate Zone 1A

Avg. extreme winters: -60° to -55° F

Climate Zone 1B

Avg. extreme winters: -55° to -50° F

05

Richmond Electricity Prices

Understanding electricity costs in Richmond helps you make smarter decisions about your home's heating and cooling systems.

Virginia electricity rates have climbed 20.8% since 2021, rising from 12.0 to 14.5 cents per kWh. For Richmond homeowners, this means your monthly energy bills are steadily increasing year after year.

Heat pumps offer a practical response to rising rates. Because they're 2-3 times more efficient than traditional HVAC systems, they use significantly less electricity to deliver the same heating and cooling comfort to your home.

As electricity costs continue their upward trend, efficiency becomes increasingly valuable. A heat pump installation today means lower energy bills tomorrow, helping you maintain comfortable temperatures while keeping more money in your pocket.

Price of Energy: Virginia vs National Average

10¢
20¢
30¢
13.7¢
12.0¢
15.0¢
13.3¢
16.0¢
14.3¢
16.5¢
14.5¢
2021
2022
2023
2024
US Average
Virginia

Richmond Area Utility Providers

Richmond residents are served primarily by Dominion Energy. According to 2023 data, Dominion Energy's average electricity rate was 13.9¢ per kWh—below both Virginia's state average of 14.3¢ and the national average of 16.0¢.

Richmond's competitive electricity rates reflect Virginia's diverse energy mix and Dominion Energy's infrastructure investments. The region benefits from a combination of natural gas, nuclear, and growing renewable sources, helping keep costs lower than many other parts of the country.

While Richmond enjoys relatively affordable electricity, heat pumps can help you save even more. Because they move heat rather than generate it, heat pumps use significantly less energy than traditional heating systems—meaning lower bills regardless of your local rates.

Richmond Utilities Electricity Rates

Dominion Energy
13.90¢
-13%
VA Average
14.30¢
-11%
US Average
16.0¢
06

Palmetto Reviews

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
Palmetto mobile app
07

Let our smart tools do the heavy lifting.

Get personalized tips, usage insights, project tracking, and that daily satisfaction of making your energy work smarter with the Palmetto mobile app.

  • Rewards for smarter energy usage
  • Energy insights & Dashboard
  • Personalized Savings Tools
  • Whole Home Energy Management
  • Support Whenever You Need It
Download the App
08

Repair versus replace

When a heat pump is in need of repair it is worth considering whether a replacement would be a better investment. While each case is unique, we generally recommend investing in a new unit when repairs exceed $5,000.

$5,000
Recommended repair threshold

A heat pump's lifetime is impacted by a number of factors including environment, use and the quality of the unit. It's important to choose the right unit for your climate zone and home's unique attributes.

When you are in need of repair, we recommend choosing a service provider that is an expert in the heat pump brand you have installed, and checking online reviews to ensure you are investing in the right level of service.

Potential repair Cost range Description
Capacitor Replacement $150 - $400 Common issue when unit struggles to start or makes a humming noise. Capacitors store the electrical energy needed to start the compressor and fan motors.
Refrigerant Recharge $250 - $750 Needed when the system loses cooling or heating efficiency due to low refrigerant levels. Includes leak detection, repair of minor leaks, and recharging the system to the manufacturer-specified level.
Reversing Valve Replacement $450 - $900 Required when the unit cannot switch between heating and cooling modes. The reversing valve directs refrigerant flow and is unique to heat pump systems.
Compressor Replacement $1,500 - $3,000 Major repair needed when the unit fails to heat or cool entirely. The compressor is the heart of the system, circulating refrigerant between the indoor and outdoor coils.
Evaporator/Condenser Coil Replacement $1,200 - $2,800 Replacement needed when coils develop leaks or corrosion that cannot be economically repaired. Coil damage reduces heat transfer efficiency and can cause refrigerant loss.
Control Board Replacement $500 - $1,200 Required when the system has electrical failures or erratic behavior. The control board manages all system operations including defrost cycles, fan speeds, and compressor staging.
Full System Replacement $4,500 - $8,000+ When repairs exceed the value of the unit or multiple major components fail simultaneously. Includes removal of the old system and installation of a new heat pump with updated refrigerant lines and electrical connections.

Ready to start saving with a heat pump?

Speak with a Palmetto heating & cooling expert to find out exactly how much you can save.

Get a Free Quote
09

Frequently Asked Questions

Yes, heat pumps make excellent sense in Richmond. The area's Climate Zone 7 conditions—with winter lows around 5°F and summer highs near 92°F—are well-suited for modern heat pumps, which efficiently handle both heating and cooling. With Virginia's electricity rate at 14.5¢ per kWh, heat pumps typically cost less to operate than traditional heating systems while keeping your home comfortable year-round.

Richmond homeowners have flexible options for getting a heat pump installed. Palmetto's Comfort Plan offers $0 upfront cost with maintenance and repairs included, ideal if you prefer predictable monthly payments. Alternatively, direct purchase means you own the equipment outright and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act, plus local rebates.

Heat pumps perform exceptionally well in Richmond's Climate Zone 7, where winter temperatures rarely drop below 5°F and summers peak around 92°F. Modern heat pumps operate efficiently in these conditions, delivering 2-3 times more heating or cooling energy than the electricity they consume. At Virginia's current rate of 14.5¢ per kWh, this efficiency translates to meaningful savings on your energy bills year-round.

Richmond's moderate climate means your heat pump won't struggle during extreme weather, maintaining consistent comfort throughout the seasons. Palmetto makes installation accessible through two options: our Comfort Plan with $0 upfront cost and included maintenance, or direct purchase that may qualify for up to $2,000 in federal tax credits. Both paths give you access to efficient heating and cooling designed for Richmond's weather patterns.

The choice between leasing and buying a heat pump in Richmond depends on your financial priorities and preferences. If you prefer no upfront costs and want maintenance and repairs covered, Palmetto's Comfort Plan lease offers predictable monthly payments with hassle-free service. If you can pay upfront, purchasing allows you to own the equipment and potentially claim up to $2,000 in federal tax credits under the Inflation Reduction Act.

Richmond's climate in Zone 7 means your heat pump will work year-round, from 5°F winter days to 92°F summer peaks. With Virginia's electricity rate at 14.5¢ per kWh, both options can deliver efficient heating and cooling. Consider leasing if you value convenience and included maintenance, or buying if you want to maximize long-term savings through ownership and available incentives.

Heat pump installation costs in Richmond typically range from $5,000 to $15,000 for a complete system, depending on your home's size, existing ductwork, and the unit's efficiency rating. Richmond's Climate Zone 7 conditions—with winter lows around 5°F and summer highs near 92°F—require a properly sized system to maintain year-round comfort.

Palmetto offers two payment options to fit your budget: a Comfort Plan with $0 upfront and predictable monthly payments that include all maintenance and repairs, or direct purchase where you own the equipment and may qualify for up to $2,000 in federal tax credits under the Inflation Reduction Act plus local rebates. Both options help you reduce energy costs compared to traditional heating systems.

Yes, heat pumps are typically worth it financially in Richmond. Modern heat pumps can reduce heating and cooling costs by 30-50% compared to traditional systems, and with Virginia's electricity rate of 14.5¢ per kWh, most homeowners see meaningful savings on their energy bills within the first few years.

Palmetto makes heat pumps accessible through two options: a Comfort Plan with $0 upfront and predictable monthly payments including all maintenance, or direct purchase where you may qualify for up to $2,000 in federal tax credits. Either way, the long-term energy savings combined with Richmond's moderate climate make heat pumps a smart financial investment for most homes.

In Richmond, heat pumps are installed by licensed HVAC contractors who specialize in heating and cooling systems. These professionals assess your home's specific needs in Climate Zone 7, where winter temperatures can drop to 5°F and summer highs reach 92°F, ensuring proper equipment sizing and installation for year-round comfort.

Palmetto partners with certified local installers to provide heat pump installation in Richmond through two flexible options: a Comfort Plan with $0 upfront cost and included maintenance, or direct purchase where you own the system outright and may qualify for up to $2,000 in federal tax credits. Both approaches ensure professional installation tailored to your home's requirements and Richmond's climate conditions.

A heat pump is actually a type of HVAC system. HVAC stands for Heating, Ventilation, and Air Conditioning—it's an umbrella term for any equipment that controls your home's temperature. Heat pumps are unique because they provide both heating and cooling in one unit, transferring heat rather than generating it through combustion like traditional furnaces do.

In Richmond's Climate Zone 7, where winter temperatures can drop to 5°F and summers reach 92°F, modern heat pumps efficiently handle both seasonal extremes while typically using less electricity than separate heating and cooling systems. With Virginia's current electricity rate of 14.5¢ per kWh, this efficiency can translate to meaningful savings on your energy bills throughout the year.