Palmetto’s award-winning Customer Experience team is here to support you! We offer a variety of communication methods for you to get in touch at your convenience. Please see our operating hours below.
| Communication Platform | Hours of Operation |
|---|---|
| Phone | Monday-Friday: 9 a.m.-9 p.m. EST Saturday and Sunday: Closed |
| Chat | Monday-Saturday: 9 a.m.-9 p.m. EST Sunday: Closed |
| Monday-Friday: 9 a.m.-9 p.m. EST Saturday and Sunday: Closed |
Additionally, we’ve included below adjusted schedules in observance of the following holidays.
| Holiday Observed | Date | Phone | **Chat ** | |
|---|---|---|---|---|
| New Years Day | January 1, 2024 | Closed | Closed | Closed |
| Martin Luther King, Jr. Day | January 15, 2024 | 9 am - 9 pm EST | 9 a.m.-4 p.m. EST | 9 am - 9 pm EST |
| President's Day | February 19, 2024 | 9 am - 9 pm EST | 9 a.m.-9 p.m. EST | 9 am - 9 pm EST |
| Friday before Memorial Day | May 24, 2024 | 9 am - 4 pm EST | 9 a.m.-9 p.m. EST | 9 am - 4 pm EST |
| Memorial Day | May 27, 2024 | Closed | 9 a.m.-9 p.m. EST | Closed |
| Juneteenth | June 19, 2024 | 9 am - 4 pm EST | 9 a.m.-9 p.m. EST | 9 am - 4 pm EST |
| Independence Day | July 4, 2024 | Closed | 9 a.m.-9 p.m. EST | Closed |
| Friday before Labor Day | August 30, 2024 | 9 am - 9 pm EST | 9 a.m.-9 p.m. EST | 9 am - 9 pm EST |
| Labor Day | September 2, 2024 | 9 am - 4 pm EST | 9 a.m.-9 p.m. EST | 9 am - 4 pm EST |
| Veteran's Day (Observed) | October 11, 2024 | 9 am - 9 pm EST | 9 a.m.-9 p.m. EST | 9 am - 9 pm EST |
| Indigenous People's Day | October 14, 2024 | 9 am - 9 pm EST | 9 a.m.-9 p.m. EST | 9 am - 9 pm EST |
| Thanksgiving Eve | November 27, 2024 | 9 am - 4 pm EST | 9 a.m.-9 p.m. EST | 9 am - 4 pm EST |
| Thanksgiving Day | November 28, 2024 | Closed | Closed | Closed |
| Day after Thanksgiving (Black Friday) | November 29, 2024 | 9 am - 9 pm EST | 9 a.m.-9 p.m. EST | 9 am - 9 pm EST |
| Christmas Eve | December 24, 2024 | Closed | 9 a.m.-9 p.m. EST | Closed |
| Christmas Day | December 25, 2024 | Closed | Closed | Closed |
| New Year's Eve | December 31, 2024 | 9 am - 4 pm EST | 9 a.m.-9 p.m. EST | 9 am - 4 pm EST |