Palmetto’s award-winning Customer Experience team is here to support you! We offer a variety of communication methods for you to get in touch at your convenience. Please see our operating hours below.
| Communication Platform | Hours of Operation |
|---|---|
| Phone | Monday-Friday: 9 a.m.-9 p.m. EST; Saturday and Sunday: Closed |
| Chat | Monday-Friday: 9 a.m.-9 p.m. EST; Saturday: 9 a.m.-5 p.m. EST; Sunday: Closed |
| Monday-Friday: 9 a.m.-9 p.m. EST; Saturday and Sunday: Closed |
Additionally, we’ve included below adjusted schedules in observance of the following holidays.
| Holiday Observed | Date | Phone | Chat | |
|---|---|---|---|---|
| New Year’s Day | January 1, 2023 | Closed | Closed | Closed |
| New Year’s Day | January 2, 2023 | 9 a.m.-4 p.m. EST | 9 a.m.-4 p.m. EST | 9 a.m.-4 p.m. EST |
| Martin Luther King Jr. Day | January 16, 2023 | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST |
| Presidents’ Day | February 20, 2023 | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST |
| Memorial Day | May 26, 2023 | 9 a.m.-4 p.m. EST | 9 a.m.-4 p.m. EST | 9 a.m.-4 p.m. EST |
| Memorial Day | May 27, 2023 | 9 a.m.-5 p.m. EST | 9 a.m.-5 p.m. EST | 9 a.m.-5 p.m. EST |
| Juneteenth | June 19, 2023 | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST |
| Independence Day | July 4, 2023 | 9 a.m. - 5 p.m. EST | 9 a.m -5 p.m. EST | 9 a.m -5 p.m. EST |
| Labor Day | September 1, 2023 | 9 a.m.-4 p.m. EST | 9 a.m -4 p.m. EST | 9 a.m.-4 p.m. EST |
| Labor Day | September 4, 2023 | 9 a.m.-5 p.m. EST | 9 a.m -5 p.m. EST | 9 a.m.-5 p.m. EST |
| Indigenous Peoples’ Day | October 9, 2023 | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST | 9 a.m. - 9 p.m. EST |
| Veterans Day | November 10, 2023 | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST | 9 a.m.-9 p.m. EST |
| Thanksgiving | November 22, 2023 | 9 a.m -5 p.m. EST | 9 a.m. - 5 p.m. EST | 9 a.m -5 p.m. EST |
| Thanksgiving | November 23, 2023 | Closed | Closed | Closed |
| Thanksgiving | November 24, 2023 | Closed | 9 a.m.-5 p.m. EST | Closed |
| Christmas Eve | December 22, 2023 | 9 a.m. - 5 p.m. EST | 9 a.m.-5 p.m. EST | 9 a.m.-5 p.m. EST |
| Christmas Eve | December 24, 2023 | Closed | Closed | Closed |
| Christmas Day | December 25, 2023 | Closed | Closed | Closed |
| New Year's Eve | December 29, 2023 | 9 a.m.-4 p.m. EST | 9 a.m.-4 p.m. EST | 9 a.m.-4 p.m. EST |
| New Year's Eve | December 31, 2023 | Closed | Closed | Closed |