Safeguard Your Solar Investment
Active Energy Monitoring
Peak efficiency means peak savings. With active energy monitoring, we’ll closely track the energy produced by your solar array to ensure you’re always getting the most out of your investment.
Dedicated Customer Support
Earn direct access to dedicated customer support. We’re always on call to address issues, schedule maintenance, and field your every question with a timely and thorough response.
Save more with exclusive discounts on maintenance, products and services. We’ve partnered with the best in the industry so you get premium results at lower costs.
We’ve partnered with the top solar inspection, service and maintenance specialists in your area so you can count on superior workmanship guaranteed by Palmetto.
Already a Palmetto Protect Customer?Schedule your service
Not a Palmetto customer?Whether your solar energy system is new or old, was installed by Palmetto or not, the benefits of Palmetto Protect are available wherever Palmetto services are provided.* Take control of your savings.Enroll today*Palmetto Protect not available in every state. Click here to see where we serve.
Save on Products & Services
|Services||Discount||Estimated Cost After Discount|
|Pest Abatement||$200 off||$640* est. cost after discount|
|Removal & Re-install||$500 off||$4,450* est. cost after discount|
|Panel Cleaning Service||$75 off||$245* est. cost after discount|
|Tesla Powerwall||$500 off||$12,495* est. cost after discount|
|Consumption Meter||$200 off||$900* est. cost after discount|
|Roofing Service||$500 off||$9,500* est. cost after discount|
Frequently Asked Questions
When can I start using my plan?
Immediately! Active monitoring and service benefits are available as soon as your system has been installed and connected. Additional product discounts begin the day your plan goes into effect.
How do I request service?
Palmetto Protect customers can submit maintenance requests using the Service Request Form linked above or through the Palmetto App. A customer service representative will reach out right away to review your request and schedule service as needed.
How can I find out the status of my service request?
Our dedicated customer service representatives will keep you informed with regular progress updates from the day you submit your service request through the completion of your service visit.
Can I choose my contractor?
To access Palmetto Protect pricing and guarantees, all contractors must be licensed and approved by Palmetto. We’ve partnered with the top solar inspection, service and maintenance specialists in your area so you can count on superior workmanship guaranteed by Palmetto.
Is there a limit on the number of repairs that are covered?
As long as the repairs are included in the terms of your Palmetto Protect agreement, there is no limit to the number of repairs covered. That said, we do our best to ensure that potential issues are identified and addressed before they become recurring problems.
Doesn’t my warranty cover some of the same things?
Palmetto Protect goes above and beyond the typical manufacturer warranty in which coverage is largely limited to equipment manufacturing defects and the workmanship of the original installation. If you do require service on a piece of equipment that is covered by your manufacturer’s warranty, Palmetto Protect provides comprehensive management of any warranty claims that may arise. Palmetto Protect also covers specific repairs performed. However, Palmetto is not a replacement for your original workmanship warranty. Any issues with the underlying system will be covered by the warranty of the original installer. If your system was installed by Palmetto, your equipment warranty will be associated with the original sale.
Are Palmetto Protect benefits included when you install solar with Palmetto?
Palmetto Protect is a separate add-on that includes active monitoring, discounts on products and services and more. It can be applied to any solar energy system. However, it is not automatically included when you install solar with Palmetto.
What advantages does Palmetto Protect offer over other solar service providers?
Palmetto Protect is your ally in solar energy savings, and offers easy access to maintenance and service, system monitoring, and exceptional customer service. In the 10+ years since Palmetto was founded, we’re proud to have supported and worked with some of the top solar companies in the industry. You can feel confident that we’ll be there for the full life of your solar energy system.
What is included in a solar panel cleaning?
Dust and debris can accumulate over time and compromise the performance of your solar panels. During cleanings, panels are carefully scrubbed with soap and water to remove any residue from wind, pests or storms.
How does pest abatement work?
Pest abatement refers to the removal and repair of any pest-related debris or damage, most often the result of squirrels or birds. Through this process, we will restore any panels and roof areas that were impacted, and add protective guards that prevent new pests from taking residence in or around your system.
Why would solar panels need to be removed and reinstalled?
The most common reasons are 1) home repairs, additions or upgrades, 2) a new roof is being installed or 3) the system is being moved to a new home.