Palmetto Protect
Safeguard your solar investment
Palmetto Protect offers the coverage you need for the confidence you want, giving you the same investment-grade protection as the solar industry’s top investors. With proactive monitoring, intelligent issue detection, 5-star service and support, and an available 95% Performance Guarantee and labor coverage with Palmetto Protect Performance powered by Omnidian, your system can run at peak efficiency while your mind can rest at ease.
95
%
Performance guarantee
If your actual energy output is less than 95% of the verified energy estimate, including weather, underperformance, and repair downtime, you will receive a check to cover the shortfall.
Parts and labor coverage
Most warranties cover equipment, but you still pay for labor. Now you’re covered against unexpected maintenance and repair needs, including the labor costs associated with troubleshooting and repair.
Rest at ease knowing your investment is protected
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Proactive monitoring
Peak efficiency means peak savings. If there is a problem with your system or if it stops communicating, Omnidian will contact you to troubleshoot or schedule service—often before you know there’s an issue!
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Nationwide service network
Palmetto has verified technicians throughout the U.S. to provide local service and support for your system. If an issue cannot be resolved remotely, Palmetto’s team will coordinate a service visit.
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Clear performance insights
Track system performance and clean energy savings by day, week, or month. Take your insights even further with an optional consumption meter and learn how to optimize energy usage and savings.
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Superior service management
Our US-based solar experts work with you to remotely resolve issues, coordinate service visits, and are available by phone and email when you need them, with no limit on how often you can contact them.
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Essentials
Performance powered by Omnidian
Real-time insight and control over your system's performance
Add a performance guarantee and parts and labor coverage for maximum protection
Panel Warranty (25y)
Panel Warranty (25y)
Inverter Warranty (25y)*
Inverter Warranty (25y)*
Workmanship Warranty (10y)
Workmanship Warranty (10y)
Roof Penetration Warranty (5y)
Roof Penetration Warranty (5y)
Palmetto Energy App & Monthly Report
Palmetto Energy App & Monthly Report
Intelligent Issue Detection
Intelligent Issue Detection
Remote Diagnosis & Troubleshooting
Remote Diagnosis & Troubleshooting
Proactive Service Alerts
Proactive Service Alerts
Real-Time Energy Generation and Savings Insights
Real-Time Energy Generation and Savings Insights
On-Demand System Status and Health Visibility
On-Demand System Status and Health Visibility
5-Star Customer Support
5-Star Customer Support
Pre-Vetted Service Network
Pre-Vetted Service Network
95% Performance Guarantee
Parts and Labor Coverage
* Enphase inverter warranty 25 years; SolarEdge warranty can be increased from 12 years to 25 years with the purchase of an extended warranty
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Quick Reference Guides
Looking for more info? We have a brochure that highlight the benefits and features you receive:
Palmetto Protect Essentials
Clean energy learning center
Palmetto is your go-to resource for news, updates. and questions. Knowledge is power. Invest with confidence.
Solar energy system
Save time, money, and natural resources with a high-performance solar power system customized for your home. Palmetto is Solar Energy Savings, Simplified.
Our company
Learn about how Palmetto is on a mission to lead the world to a clean energy future.
A bold mission
Palmetto is leading the world towards a clean energy feature, read more about how.
5-star customer reviews
Two Palmetto customers share their story - process, service, and savings.
How to compute the cost of solar?
Interested in learning more about the cost of solar? We break it down for you in a comprehensive article.
Everything You Need To Know About The Solar Tax Credit
Deduct up to 30% of the cost of your solar energy system from your federal taxes.
Frequently asked questions
Who is Omnidian?
Palmetto has partnered with Omnidian to provide you with the solar industry’s leading performance monitoring and five-star customer support experience. Omnidian’s mission is to protect and accelerate investments in clean energy through innovative technology, passionate teams, and a fantastic customer experience.
When can I start using my plan?
Immediately! All of the Palmetto Protect plans activate immediately after enrollment or as soon as your system is activated.
If you have Palmetto Protect Performance powered by Omnidian, you will receive a contract directly from Omnidian to activate the full features of your plan. Please contact Support if you have questions about activating your Performance plan.
How do I request service?
From your Palmetto Account, tap Service to request maintenance services or Support to connect with our Customer Experience team. We will connect you directly with a solar expert for questions about your system’s performance or service.
How can I find out the status of my service request?
One of the dedicated customer service representatives will keep you informed with regular progress updates from the day you submit your service request through the completion of your service visit.
Can I choose my contractor when I request service work?
All contractors must be licensed and approved by Omnidian. We’ve partnered with the top solar inspection, service, and maintenance specialists in your area so you can count on superior workmanship guaranteed by Palmetto.
How does the 95% Performance Guarantee work?
Omnidian will conduct a Performance Verification Test to verify that your system is operating as expected and to verify the energy output of your system. Once the test is complete, your 95% Performance Guarantee is active. You will receive quarterly performance reports from Omnidian that track your system’s actual energy output against the verified expected energy output. At the end of your plan year, if your actual energy is less than 95% of the expected energy, you will receive a check to cover the shortfall. Your refund rate will vary based on your state and the energy prices in your area; the exact ¢/kWh refund rate is on page one of your Performance Services Agreement with Omnidian.
How does this work with my warranty?
Palmetto Protect identifies potential issues with your system and enables you to easily take action to resolve those issues. If you require service on a piece of equipment that is covered by your manufacturer’s warranty, Palmetto Protect provides management of any warranty claims that may arise. If your system was installed by Palmetto and has a workmanship guarantee, Palmetto Protect will also provide management of any claims that may arise.
Are Palmetto Protect benefits included when you install solar with Palmetto?
If you purchased your solar energy system from Palmetto after January 2021, Palmetto Protect may have been included as part of your purchase. Please reference your purchase agreement for more information or contact customer service for help.
What advantages does Palmetto Protect offer over other solar service providers?
Palmetto Protect is your ally in solar energy savings and offers easy access to maintenance and service, system monitoring, and exceptional customer service. In the 12+ years since Palmetto was founded, we’re proud to have supported and worked with some of the top solar companies in the industry. You can feel confident that we’re prepared to protect the long-term health of your solar energy system.
Can I buy more coverage?
The Essentials and Performance powered by Omnidian packages represent all of the Palmetto Protect offerings at this time. If you would like to request a service, please visit our services page here. If you have any other questions, please contact customer service.
Can I upgrade from Palmetto Protect Essentials to Palmetto Protect Performance powered by Omnidian?
No, unfortunately not. Palmetto Protect Performance powered by Omnidian is only available to new solar installations.
How do I cancel my paid subscription?
You may cancel your paid subscription by logging into your account, going to your account settings, and selecting the Free plan. Upon downgrading to the Free plan, you will continue to receive the benefits of your paid Palmetto Protect plan until the end of the term for which you last paid. Once that term has expired, you will receive Palmetto Protect benefits associated with the Free plan.
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