Safeguard Your Solar Investment

Immediately! Active monitoring and service benefits are available as soon as your system has been installed and connected. Additional product discounts begin the day your plan goes into effect.

Palmetto Protect customers can submit maintenance requests using the Service Request Form linked above or through the Palmetto App. A customer service representative will reach out right away to review your request and schedule service as needed.

Our dedicated customer service representatives will keep you informed with regular progress updates from the day you submit your service request through the completion of your service visit.

To access Palmetto Protect pricing and guarantees, all contractors must be licensed and approved by Palmetto. We’ve partnered with the top solar inspection, service and maintenance specialists in your area so you can count on superior workmanship guaranteed by Palmetto.

As long as the repairs are included in the terms of your Palmetto Protect agreement, there is no limit to the number of repairs covered. That said, we do our best to ensure that potential issues are identified and addressed before they become recurring problems.

Palmetto Protect goes above and beyond the typical manufacturer warranty in which coverage is largely limited to equipment manufacturing defects and the workmanship of the original installation. If you do require service on a piece of equipment that is covered by your manufacturer’s warranty, Palmetto Protect provides comprehensive management of any warranty claims that may arise. Palmetto Protect also covers specific repairs performed. However, Palmetto is not a replacement for your original workmanship warranty. Any issues with the underlying system will be covered by the warranty of the original installer. If your system was installed by Palmetto, your equipment warranty will be associated with the original sale.

Palmetto Protect is a separate add-on that includes active monitoring, discounts on products and services and more. It can be applied to any solar energy system. However, it is not automatically included when you install solar with Palmetto.

Palmetto Protect is your ally in solar energy savings, and offers easy access to maintenance and service, system monitoring, and exceptional customer service. In the 10+ years since Palmetto was founded, we’re proud to have supported and worked with some of the top solar companies in the industry. You can feel confident that we’ll be there for the full life of your solar energy system.

Dust and debris can accumulate over time and compromise the performance of your solar panels. During cleanings, panels are carefully scrubbed with soap and water to remove any residue from wind, pests or storms.

Pest abatement refers to the removal and repair of any pest-related debris or damage, most often the result of squirrels or birds. Through this process, we will restore any panels and roof areas that were impacted, and add protective guards that prevent new pests from taking residence in or around your system.

The most common reasons are 1) home repairs, additions or upgrades, 2) a new roof is being installed or 3) the system is being moved to a new home.