How do I log in to my account?
If you already have a Palmetto solar account, visit home.palmetto.com and enter your information to log in.
Activate Your Account
As a new customer, you should receive a welcome email with instructions on how to activate your personal solar account and access the Palmetto App.
If you have not received that email at the address you provided to Palmetto, go to home.palmetto.com and click ‘Don’t remember your password?’ to request a new invitation.
If you are still having trouble, please contact our Customer Experience Team at 855-339-1831 or email@example.com.
Reset Your Password
If you forgot your password or are unable to log in:
- On the login screen, select the 'Don’t remember your password?' link.
- Enter your email, and select Send Email.
If the email you entered matches the account on file, you will receive an email with instructions to reset your password.
To change your password:
- Open your Palmetto solar account and select Account.
- Select Account in the list, confirm your email, and tap Reset Password.
What if I forgot the email address I used to set up my account?
If you don’t know the email you used to set up your Palmetto account, please contact our Customer Experience Team at 855-339-1831 or firstname.lastname@example.org.
Do I have to log in every time I visit my account?
Each login remains active for (7) days. After that time, you will be prompted to re-enter your account credentials. If your mobile device supports biometric authentication, you can enable touch or face ID to make logging in easier.
What are biometrics?
Biometrics include touch ID and face ID, which can allow you to authenticate your identity using a fingerprint or facial verification. With biometrics, you can quickly unlock a mobile device or open an app without entering a password.
You can enable touch ID or face ID in the settings, usually under Privacy on your computer or mobile device.