Trust
We are in the trust business; we earn trust through transparency and follow-through.
Collaboration from the start
We bring in partners from other teams early. The best decisions come from shared context.
Assume good intent
We trust that people are trying to do the right thing for Palmetto and our customers.
Solutions-oriented
We focus on building the best solutions for our customers and help our partners deliver for them, too.
Accountability
We have an ownership mentality. We hold ourselves and each other accountable for our performance, behavior, and decisions. We’ve got each other’s backs; we help each other tackle challenges and drive results.
Creators of change
We build the future we want, then bring the industry with us. We anticipate market shifts and act before they arrive.
Data-driven
Data drives our decision-making. We think like scientists, studying what works and what doesn’t.
First-principles thinking
We don't accept "this is how it's done." We break problems down to the fundamental pieces and build solutions from there.
Debate with conviction, commit as one team
We challenge ideas directly and bring data and evidence to support our views. Healthy conflict is expected, not avoided. Once a decision is made, we align and execute with full commitment.
Move fast, learn fast
We bias toward action and are not afraid to take risks. We aim for progress over perfection, then iterate and improve as we learn. Speed to execution is a key competitive advantage.