See why solar is the top choice for clean energy

Question 1

How do I know if solar is right for me?

Answer

There are several factors we can look at to determine if solar might be a good solution for your needs, including roof space, home energy usage, credit health, and eligibility for incentives. At Palmetto, we start by calculating a quick savings estimate based on your home, location, and current electricity costs. We can then outline options based on your goals and the specifics of your home. All of this happens before you buy, allowing you to decide if solar is right for you based on a clear understanding of the potential costs and savings.

Question 2

Where should I start? It seems complicated.

Answer

You're right, solar energy can feel very complex, especially if you're researching providers, technologies, incentives, municipal requirements, permits, the list goes on. That’s why Palmetto created end-to-end solar energy solutions that allow you to plug into savings with less time and no hassle. From financing and design to installation, tracking, and maintenance, our dedicated Customer Experience Team is here to answer questions, address concerns, and guide you through every step of the process. Visit our product pages to learn more about Palmetto’s solar and storage solutions.

Question 3

How do I find the right solar energy provider?

Answer

Depending on where you live, there may be hundreds of providers in your area or only a few. Either way, it can be difficult to find the right specialist for your solar energy needs and trust that you’re getting the best service. What’s more, many solar companies go out of business in the first few years, leaving homeowners with complex technologies, aging equipment, and no support. At Palmetto, we vet and partner with the top solar inspection, service, and maintenance specialists in your area to deliver superior workmanship, every time. Our long-term maintenance and protection programs ensure you’re always in good hands with one-stop access to the best specialists in your area.

Question 4

How do I choose the right solar energy system for my home?

Answer

The right solar energy system for your home will depend on a variety of factors, including your current electricity usage, the size and layout of your roof, and your preferred level of energy independence. To hone in on the right solution for your home, we'll outline estimated costs, environmental impact, monthly savings, and long-term savings based on system sizes that work with your roof. Should you choose to invest, we’ll design a solution to meet your goals and maximize your savings—no haggling, no upselling, just right.

Question 5

What happens if I produce more power than I need?

Answer

If your home is connected to the grid and you’re located in a net metering area, any excess energy produced can flow back into the grid, and may earn you credit on your electricity bill. If you choose to integrate energy storage with your solar power system, any excess energy that is produced and not immediately used by your household will function to charge your battery. This, in turn, allows you to access stored solar power for your home when energy usage exceeds production. Homeowners not connected to the grid often choose to increase their solar storage capacity to enable uninterrupted power regardless of weather or time of day.

Question 6

If there is a power outage, will my power go out?

Answer

If you add a home battery to your solar power system, you can avoid disruptions caused by grid outages. The amount of energy available for you to use in case of an outage will depend on several factors:

The size and production of your solar panels

The size of the battery installed

The battery state of charge when the outage occurs

The areas or appliances in your home that are prioritized to receive power when the grid goes down.

If, however, your solar energy system does not include a home battery, then yes, your power will go out. In the event of an outage, all standalone solar energy systems will automatically shut down in accordance with grid codes and mandatory inverter specifications.

Question 7

How can I pay for my solar energy system and installation costs? Are there financing options available?

Answer

Solar energy system and installation costs aren’t a cash-only thing—there are several financing options available. Two of the more common options are 1) a solar energy loan, which functions like a home improvement loan and 2) an energy efficiency mortgage designed to help homeowners fund updates on fixtures and features. Property Assessed Clean Energy programs are also available in some states, and grant homeowners upfront funding which they then repay over time through higher property taxes. If you’re interested in financing a solar energy system, Palmetto’s dedicated customer care team is available to help clarify your options and identify which solution might work best for your needs.

Question 8

When will I make my money back?

Answer

Many homeowners want to know when they will reach their break-even point or payback date. This is when your total energy savings will exceed your total installation costs, and varies based on a number of factors, including the cost of electricity in your area, the amount of energy you use relative to the amount of energy you produce, the size and complexity of your solar energy system, your energy storage capacity, your eligibility for local and federal incentives, and your preferred financing method. That said, while electricity rates continue to rise, clean technologies have never been more affordable or efficient, resulting in a faster return on investment. Most current estimates for the average solar payback period in the U.S. fall between roughly 6 and 12 years.

Question 9

Is it risky?

Answer

Not at all. During the initial survey and design process, we’ll work with you to outline overall costs as well as financing options and any incentives you may be eligible for. Since solar panels require little to no maintenance and are designed to reduce or eliminate your monthly electricity costs, we can easily forecast your savings before you buy. Plus, with best-in-class technologies and ongoing customer support, you can count on long-term savings with your solar energy system.

Question 10

Are solar panels expensive to maintain?

Answer

Solar panels require little to no maintenance and often reduce the overall maintenance costs on your home by protecting the structure of your roof. To maximize the performance of your solar array, it is important to keep panels free of dust and debris. Natural patterns of wind and rainfall will do most of the work for you, but annual cleanings can help to keep them functioning at their best. Any advanced maintenance required is often due to unusual circumstances such as pests or home renovations and can easily be performed by a qualified Palmetto Build Partner.

Question 11

What if something goes wrong?

Answer

At Palmetto, we rely on best-in-class technologies that are both durable and easy to maintain. All solar panels installed by Palmetto must meet our minimum manufacturer warranty standards: a 12-year product warranty and a 25-year linear performance guarantee. Your investment also includes three years of Palmetto Protect Essentials coverage including proactive monitoring, system reports, and ongoing service and support. Customers seeking additional coverage can opt into a Palmetto Protect Standard or Premium plan with benefits such as an annual on-site inspection, detailed health reports, exclusive service discounts, and a clean energy home consultation.

Question 12

Will solar panels work with my roof?

Answer

Before designing your custom solar solution, we’ll take a detailed survey of your property and assess the solar energy potential of your roof. Beyond the size, angle, and orientation of your roof, we’ll look at shading, estimated tree growth, materials, ventilation and drain pipes, and the overall condition or health. Because solar panel arrays can last 25-30 years without the need for repair or replacement, it’s important the roof beneath is in good shape. In some cases, it may be advisable to have your roof repaired or replaced entirely before the installation of solar panels can begin. Once installed, solar panels can protect your roof and reduce the need for ongoing repairs.

Question 13

What if I move?

Answer

While it is possible to remove a solar panel system and reinstall on a new home, it's often preferable to sell the home with the panels in place. Solar panels increase the value of your home, making it stand out, sell faster, and earn more in the national real estate market.

Question 14

Will I end up with outdated technology in a few years?

Answer

The first solar cells were manufactured by Bell Laboratories in the late 1950s and are still functional today. Likewise, panels installed on homes in the 1970s and 80s continue to generate power. Most solar modules today have a 25-year power output warranty and may continue to produce power well beyond that point. Homeowners interested in additional protection and savings can enroll in Palmetto Protect and earn quick access to energy monitoring, dedicated customer support, exclusive discounts, and best-in-class maintenance services.

Question 15

What does it mean to be “off the grid”? Is that what I would be doing?

Answer

A home that functions “off the grid” is not dependent on public utilities, namely power and water. That said, wherever grid electricity is available, we recommend maintaining a connection. This allows you to source power from both the grid and solar panels depending on your usage needs relative to the power generated by your solar array. Homeowners who wish to function “off the grid”, whether by location/necessity or choice, typically require a larger solar array and the addition of a solar energy storage system (also known as a battery storage system).

Question 16

What about aesthetics? Will solar panels fit the design of my home?

Answer

You might be surprised. There have been huge advancements in solar technologies over the last decade alone, resulting in solar panels that seamlessly integrate with the architecture of your home.

Question 17

Do solar panels work on cloudy or rainy days? What if I live in a cloudy area?

Answer

It’s a common misconception that solar panels won’t work in cloudy, rainy, or snowy areas. In reality, your solar panels can still capture and generate power from indirect light. During the initial survey and design process, we’ll examine your overall electricity usage relative to your potential solar energy production and structure your array to optimize savings. Geography and weather are key factors in this process. In some cases, we may recommend integrating battery storage with your solar energy system to extend the benefits of energy produced across cloudy and inclement weather.

Question 18

What if my utility bill is pretty low already?

Answer

Electricity rates vary by location so some American households benefit from low monthly costs. That said, electricity rates are generally on the rise and the environmental costs of relying on fossil fuels remain. Our solar savings estimator can help your forecast potential savings based on your location and current monthly electricity costs.